Technical Manager: Incident and Problem Management

Manage in-depth investigations into IT related problems to co-ordinate a rapid and effective cross-sectional response to major incidents including escalation, follow-through, dissemination of workarounds or resolution advice and closure. Conduct detailed analyses of data gathered via the service management process to identify underlying issues and develop...

**Job Description**: This role forms part of the Systems Operations and Management Team. Incident management is responsible for optimally managing the end-to-end life cycle of all Incidents affecting BankservAfrica Services and customers. The focus of this role is to follow incident management protocols and restore IT services to normal operations as...

The Problem Management Analyst takes responsibility for researching the root causes of incidents, providing temporary solutions (Workarounds), and developing final solutions for known errors. The individual in this position engages in proactive problem management by analyzing trends or historical data of incidents and services. **Key Areas** - Plans,...

Purpose of the Job As part of the ITSM (IT service management) team this candidate will:Manage a reactive and proactive, end-to-end, Problem Management process for all digital solutions Perform proactive problem analysis, develop insights and recommendations, and engage and influence across the technology and business units to implement and improve problem...

Purpose of the JobAs part of the ITSM (IT service management) team this candidate will:Manage a reactive and proactive, end-to-end, Problem Management process for all digital solutionsPerform proactive problem analysis, develop insights and recommendations, and engage and influence across the technology and business units to implement and improve problem...

An exciting permanent role has just opened up at a Financial institution. Our client is on the hunt for an Incident Manager with 3 - 4 years of experience as an Incident Manager in a large JSE-listed environment **Key Responsibilities**: - Engaging with functional peers to collaborate and share information related to the service management service...

**Key Responsibilities** - Ensure that infrastructure at the client site is configured, installed, tested and fully functional - this will then enable the Customer’s Environment to perform at its optimum - Identify problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail - Assist in...

This details all the information about the job posting. - Share this job as a link in your status update to LinkedIn. **Do you see a future that includes more?** **More exposure to innovative technologies, more personal growth, more experience?** **Look at the position we have available and see how, together we can shape your future, so that you can give...

Liquid Intelligent Technologies’s job vacancy, Career and Recruitment Job title : L1 Incident Analyst jobs in Gauteng Job Location : Gauteng, Johannesburg Deadline : March 29, 2024 Quick Recommended Links Jobs by Location Job by industries Role Description Provides support for basic computer network exploitation and defence techniques to include...

Description of the role and purpose of the job: • The individual will be part of the cyber security team and will be responsible for managing engagement relating to cyber incident response Key responsibilities: • Assist in building pipeline and lead business development activities for the service-line • Lead engagement on cyber incident response and...

NPC (2003/005786/08) HISP-SA designs digital tools and solutions that transform the way people engage in their health and the health system. We believe in building better lives and improving health and prosperity with our digital solutions. Most of our staff are techies, highly specialised professionals in various disciplines including public health...

**Job Purpose** **_ Job Performance Criteria_** **Application Support Management** - Prioritize and manage incident queues, ensuring that SLAs and response times are met. - Serve as the point of escalation for critical incidents and coordinate with various teams to drive resolutions. - Analyze support metrics and performance data to identify trends and...

Introduction Our client who is a MSP based in Rivonia is looking for a Project Technical Lead. The Company is a technology driven company and make use of technology to better aid and support their clients. We're are looking for motivated and dynamic young individuals who want to further their career in the IT industry. As a Technical Manager, you will play...

IntroductionOur client who is a MSP based in Rivonia is looking for a Project Technical Lead. The Company is a technology driven company and make use of technology to better aid and support their clients. We're are looking for motivated and dynamic young individuals who want to further their career in the IT industry.As a Technical Manager, you will play a...

Responsibilities Responsible for overall technical aspects of plastic moulding operations Drive continuous improvement initiatives to optimize processes, reduce costs, and enhance product quality and performance Manage the maintenance and repair of moulds and tooling equipment to minimize down time Lead the design and development of injection moulds,...

Identify and prepare a development plan for each member of the Technical Advisory Team. - Devise and implement a strategy that aims to bridge the knowledge gap between Agronomy and Chemical Advisory. - Conduct ongoing training needs analyses to ensure that the Technical Advisory Team delivers on the company’s strategies and projects. Ensure training is...

Reflex Solutions is looking to recruit a Technical Product Manager. The ideal incumbent will align to our key strategic business goals of Exceptional Client Experience, Staff Satisfaction, and Continual Growth and Technical Innovation by providing seamless ICT services and solutions ensuring that our clients can maintain enhanced levels of efficiency and...

TransUnion's Job Applicant Privacy Notice **What We'll Bring**: Our quest to modernizing the way we do technology is not slowing down anytime soon. We continue to make big strides in our agile atmosphere to bring the latest in products and solutions within the cloud infrastructure. Our cloud teams have the potential to shape the future by solving...

Thales’s job vacancy, Career and Recruitment Job title : Technical Consultant Manager / Leader jobs in Gauteng Job Location : Gauteng, Johannesburg Deadline : May 05, 2024 Quick Recommended Links Jobs by Location Job by industries RESPONSIBILITIES Management: You will coordinate with the Sales Vice President to define and implement the technical...

Thales’s job vacancy, Career and Recruitment Job title : Technical Consultant Manager / Leader jobs in Gauteng Job Location : Gauteng, Johannesburg Deadline : May 05, 2024 Quick Recommended Links Jobs by Location Job by industries RESPONSIBILITIES Management: You will coordinate with the Sales Vice President to define and implement the technical...