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Learning and Development Facilitator

4 months ago

Randburg, South Africa BluTrain Group Full time

I-talk Financial Services based in Randburg is looking for an experience Learning and Development Facilitator to design, develop and facilitate learning interventions, utilising a variety of learning methodologies to build knowledge, skills and competencies that enhance individual performance and organisational wide competence at iTalk Holdings. This role will execute these duties in line with strategic agenda.

**Basic requirements and experience**:

- Matric/Grade 12 (Essential)
- O-DETDP Diploma (Essential)
- Graphic design certificate (Advantage)
- Marketing certificate (Advantage)
- FAIS Credits (min 30 credits in short term insurance if date of first appointment is before 2010); or if date of first appointment is on or after 01/01/2010, a full recognised qualification as per the FSCA qualification list
- FAIS Regulatory examination for Representatives (RE5)
- If you are registered for one Class of Business (Personal or Commercial) you are required to have 12 CPD (continuous professional development) points. If you registered for two
- Classes of Business (Personal plus Commercial), you required to have 18 CPD points.
- 2 - 3 years' experience in selling short term insurance either as a broker agent or tied agent, alternatively must have solid sales experience.

**Knowledge and Skills**
- 3-5 years’ prior experience in a similar role
- Experience in the implementation of training programs and liaison with Services SETA
- Experience working with the SETAs

**Duties and Responsibilities**
- Identifying learning needs in line with business needs and review on an on-going basis.
- Identifying learning interventions based on the learning needs identified.
- Preparing a learning action plan for implementation and obtain a sign off from business.
- Conduct new recruit training in line with the approved training and lesson plans.
- Conduct summative assessments and provide learners with feedback.
- Conduct moderation of summative assessments
- Conducting evaluation of the impact of training interventions and advise/recommend to Line Management on corrective measures
- Review of existing course material where applicable and providing feedback for proposed change.
- Conduct refresher training in line with the approved training and lesson plans.
- Conduct summative assessments and provide learners with feedback.
- Conduct moderation of summative assessments
- Conducting evaluation of the impact of training interventions and advise/recommend to Line Management on corrective measures
- Review of existing course material where applicable and providing feedback for proposed change.
- Creating and maintaining productive relationships with internal clients through professional interactions.
- Evaluate call centre agent's performance against a pre-determined set of criteria.
- Provide coaching to call centre agents with respect to product knowledge and performance levels.
- Mentor call centre agents that display potential for development.
- Prepare for training according to preparation and administration checklist.
- Capture learner's personal details and assessment results
- Compiling training reports for all training interventions using approved reporting templates
- Compile adhoc reports as requested from clients and direct manager

Ability to commute/relocate:

- Randburg, Gauteng: Reliably commute or planning to relocate before starting work (required)

Expected Start Date: 2024/05/07