Network Operations Centre Manager

1 week ago

Cape Town, South Africa Pollock and Associates Full time

Network Operations Centre Manager ICT ~ Retail

Northern Suburbs, Cape Town - Western Cape - South Africa

Reporting to the Group IT Manager your primary responsibility is to plan, organize and manage the overall network and security operations of the organization's internal and external infrastructures.

**Responsibilities**:
Essential Requirements for the Role:

- 5+ years in a NOC/SOC management role.
- Thorough understanding of:

- IP networks, VLANs, VPNs.
- Firewalls, switches, routers (Cisco, Fortinet, Mikrotik).
- Windows and Linux server administration.
- Solid understanding of Microsoft licensing.
- Virtualization, backup procedures, disaster recovery.
- Active directory, DHCP, DNS, Group Policy.
- Cybersecurity concepts and industry best practices, SIEM.
- Ability to manage a team.
- Good analytical and problem-solving skills.
- Ability to work in a fast-paced environment.
- Prioritization of daily tasks and/or requests and/or services.

Key Role Responsibilities:

- Manage and help to customize the group's security and access systems, using industry best practices, and enforcing the group's security standards across relevant platforms.
- Oversee all data centres, hosted and on-premises, carrying out appropriate upgrades and expansions in line with the business needs and performance requirements.
- Ensure sufficient redundancy across systems and networks, carrying out disaster recovery tests in accordance with the agreed protocol.
- Together with your team, carry out support and management of the group's VOIP services and platforms.
- Develop and retain highly responsive and customer-focused team members to execute the above operations and services.
- Build and maintain strong relationships with those service providers relevant to your team.

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