Network Operations Manager

1 day ago

Cape Town, South Africa Vodafone Full time

**Description**:

- The Network Operations Manager provides expert knowledge to deliver the monitoring, operating and managing efficient and effective networks activities fulfilling the Vodafone Strategy.The Network Operations Manager focusses upon the supervision of a team, who monitor network nodes, execute event/incident management, configuration, escalation, release and deployment and 3rd party management activities, ensuring a high quality, reliable network service is available to our customers.Typically reports to the Senior Network Operations Manager.

**Job Responsibility**:

- Assists, advises and executes network operations including project initiations, system requirements, incident management and cost base management;
- Drives and maintains the delivery of the roadmap to ensure the availability, performance and scalability of the network systems and to support the achievement of the Network Operations strategy;
- Has full people supervisory responsibility for a team of Network Operations professionals and contributes to the team delivering operational excellence, solving problems through development of methods, procedures and defined policies;
- Delivers preventive maintenance and acceptance tests;
- Ensures other activities are conducted according to the highest level of operations standards in line with KPIs, (e.g. making sure planned outages don't exceed the given time limit);
- Contributes to ensuring end to end Customer Service assurance with focus on high availability, minimum restoration times and customer management;
- Supports the process of ensuring customer SLA delivery, service availability, quality and continuity assurance;
- Assists with the consolidation of the Service Assurance function for IT and Networks, (incidents, problem and change management) for both fixed and mobile;
- Supports resolving complex or novel network challenges and ensures team update Customer Care / Account / Service Managers in line with process;
- Builds strong relations, provides clear vendor and partner management, controls the scope of maintenance contracts and managed service contracts related to network and operations as well as the associated budget for such contracts and services;
- Uses best practice knowledge to plan, schedule, implement and test new services, new features and network expansions;
- Understands the needs and ensures actions and escalations are routed/highlighted as necessary, (both internally and/or externally), to achieve service restoration in case of faults.

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