Operations Manager
2 days ago
Our client is seeking to hire an Operations Manager to join our leadership team. You will be in charge of providing inspired leadership for the operation of one of our organization's lines of business, which involves making important policy and strategic decisions, as well as the development and implementation of operational policies and procedures.
**Responsibilities**:
- Monitor, manage, and mentor network operations/support tech team
- Ensure the primary infrastructure systems within the network (network devices, servers, workstations) are effectively maintained, and administered to ensure smooth reliable operations
- Ensure effective monitoring, maintenance, and administration of automated network, server and power.
- Ensure effective monitoring, maintenance, and administration of automated backup systems to ensure data continuity and integrity for all systems.
- Oversee coordination and communication with the various manufacturing plants to provide effective support during maintenance downtimes. Ensure OT systems are as updated and current as possible.
- Oversee incidents, requests, and change management within ServiceNow. Ensure SLAs are correctly defined and met.
- Ensure maintenance of effective 24-7 company operations with rotating on-call schedule, escalation paths, and emergency response plans
- Oversee maintenance of infrastructure inventory and ensure maintenance of all facilities.
- Ensure effective coordination and cooperation with the IT ServiceDesk to smoothly facilitate the resolution of cross domain incidents/requests.
- Oversee, maintain, administer, and develop automated infrastructure systems, workflows, and scripts.
- Oversee, maintain, and build documentation for both end users and staff.
- Coordinate and collaborate with the rest of, IT, Engineering and the business at large to identify and implement opportunities for continuous improvement.
- Model Company core values.
**Key Skils**:
- Excellent logical troubleshooting skills,
- Ability to communicate effectively with direct reports, senior management, and other departments,
- Excellent verbal, listening, and written communication skills,
- Ability to work in and maintain a highly functional team environment.
**Qualifications**:
- ~5 years of IT infrastructure management experience.
- Industry certifications relevant to the role (CCNP or higher, VMWare related certifications).
- Experience with the automation of systems.
- Experience and familiarity with manufacturing control system components.
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