Technology Lifecycle Services

8 months ago

Sandton, South Africa IBM Full time

Introduction

IBM Technology Lifecycle Services (TLS) is the single-source technology lifecycle service for supporting hybrid IT environments. This includes hardware and software support for IBM products, multi-vendor technology support (non-IBM Products), and open-source software support. These services are delivered both onsite and remotely, and include “Hardware Break Fix”, Q&A, Configuration, Operations, Software Support, and Problem Determination enquiries from clients, along with project services.

Increasingly, business growth is building from clients who are seeking more from their support and onsite services which requires greater sophistication, accountability, service process consolidation, deeper expertise, advocacy and reporting across a wider range of hardware, software and operating system platforms. The TLS business is constantly transforming and evolving to provide technology support solutions in fields like IoT, Healthcare, Retail, Security & Surveillance, End Points, Open Source software & DevOps and many more.

Your Role and Responsibilities

As a TLS Sales Specialist you’ll be responsible for developing and maintaining both enterprise and commercial client relationships. Using your prospecting skills to develop new business, you’ll follow sales leads and support TSS in their growth into whitespace territories.

Working within a team of sellers, you’ll strive to achieve growth targets, ensuring an active sales pipeline, facilitating pricing and quotations, and participate in sales campaigns and strategies. You’ll be an advocate for the interests of clients whilst ensuring TLS and IBM’s objectives are represented and fulfilled.

As a detailed orientated person, you’ll find pleasure in producing offers and sales documentation. You’ll find the pace of work to be agreeable in achieving a fantastic work/life balance.

Required Technical and Professional Expertise
- Proven experience to sell Enterprise Networking Support
- Proven experience to deal with Large/Enterprise clients
- Experience in selling Oracle and Microsoft support
- A proven track record overachieving targets and budgets & maintaining a high level of activity;
- Clear and effective business communications skills both written and verbal;
- Passion for the job, Positive Attitude, Positive Energy, entrepreneurial spirit and creativity

Preferred Technical and Professional Expertise
- Understanding in range of infrastructure technologies. Knowledge of third-party Server & Storage, Networking and Open Source technologies is especially desirable;
About Business UnitIBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

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