French Speaking Client Success Consultant Job
3 weeks ago
An established International Contact Centre has an exciting career opportunity for a **French speaking Customer Success Consultant** to join their international team in **Johannesburg, South Africa**. This **job** is ideal for the young professional, who wants to gain valuable experience in a multi-disciplinary environment, work with cutting edge technologies, while serving the European market in the online gaming industry. Does this sound like the perfect challenge for you? Keep reading
Your key **job** responsibilities as the **French speaking Client Success Consultant** in **Johannesburg, South Africa** will include:
- Identify the needs of the end user
- Research required information using available resources
- Manage and resolve customer complaints
- Provide customers with product and service information
- Enter and update customer information into system
- Identify and escalate priority issues
- Follow up customer calls where necessary
Requirements for this **French speaking Client Success Consultant job** in **Johannesburg, South Africa**:
- Fluent in spoken and written **French** and English
- Must have completed matric
- Previous customer service work an advantage
- Previous working experience in the online gaming industry a definite advantage
- Strong communication skills (verbal and written) - especially empathy, active listening skills, with the ability to “read between the lines”
- Excellent organization, multi-tasking and time management skills
- A proven ability to see problems through to their resolution
- An excellent history of attendance and adherence to work schedules
- Demonstrated literacy in MS Office (Outlook, Word and Excel)
- Prioritize tasks in a busy environment
- Proven passion for customer service and excellent CRM skills
- Pro-active, organized and strong personal drive
- Ability to work shifts
If you wish to view additional French Language jobs in **Johannesburg, South Africa**, please click through to our** job** section.
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