Business Consultant I

2 weeks ago

Johannesburg, South Africa CSG Full time

CSG is a leader in innovative customer engagement, revenue management, and payments solutions that make ordinary customer experiences extraordinary.
As a flexible first organization, you can find our remote and on-site locations here.

**Role Purpose & Scope
**As a Business Consultant you will be required to assist clients in solving business problems using technology solutions. Through the use of products and industry knowledge you will analyze customer/business requirements, propose high-level technical solutions, interface with multi-disciplinary onshore and offshore teams, and in the process achieve the required goals and objectives.

**Primary Responsibilities**
- Responsible for defining solutions that match client’s business needs
- Meets with clients to gather, analyse and document business requirements and produce system requirements
- Participates in pre-sales activities using personal presence and product knowledge
- Facilitates and demonstrates system functionality to client
- Estimates scope of consultant effort and accurately estimates development time required for completion
- Guides the project team through implementation and testing of the system requirements
- Reviews test plans and test cases to ensure coverage of system requirements
- Primary contact point for client’s business interests and works toward resolution of issues
- Acts as a point of contact for information, support, direction and leadership for other business analysts, core product management teams and shared development team
- Provides leadership to the project team and client on the impact of market and regulatory changes and the future directions of the core products
- Responsible for delivering feedback to the core product teams to ensure that future releases of the products meet the ongoing needs of the client/business
- Responsible for decisions which require considerable independent judgment
- Works independently and collaborate with peers when necessary
- Prevents erroneous decisions which will result in serious impacts to project costs and customer commitments
- Spearheads product marketing and product development (as and when required)
- Mentors and guides more junior team members

**Desired Skills & Experience**
- Bachelor Degree or Diploma in Information Technology, Computer Science and/or Telecommunications
- Minimum 4 years of experience as a business or software consultant in the telecommunications industry
- In-depth understanding of customer needs and general impact of changes in business environment and industry trends. In-depth understanding of client’s industry (wireline, wireless, data services, cable systems, pre/post-paid business models etc.)
- Strong analytical and problem solving skills
- General understanding of project management disciplines to ensure primary responsibilities are completed within accepted standards and templates
- Highly developed communication and facilitation skills for demonstrations, presentations, consulting with clients, and influencing others
- Works independently and collaborates with peers when necessary
- Knowledge and experience in working with agile teams would be advantageous
- Must be able to speak French

As one of the world’s largest business support solutions (BSS) providers, CSG International provides solutions to a global client base. Join an elite team of professionals who are driven for success in finding innovative solutions for our company and clients. We respond to the complexity of a dynamic, convergent world with a flexible set of needs-based solutions, innovative new technologies and forward thinking that helps our clients solve business problems and identify new opportunities and revenue streams.

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