Collections Manager
2 weeks ago
Daily, weekly and monthly management of all soft and pre-legal collections matters.
- Daily management, escalation, and control of portfolio irregularities
- Overall responsibility for ensuring the timeous resolution of customer queries relating to non-performing accounts.
- Analyse and interpret collections data and recommend improvement initiatives in the credit cycle.
- Continuous feedback to senior management regarding the credit granting cycle to assist in the improvement of credit granting decision making.
- Hiring and managing members of the team.
- Planning, evaluating, implementing, and continuously improving all aspects of credit & collection functions and processes.
- Assisting in formulation of specific collection objectives and achievement of same
- Working closely with Head of Operations and Head of Process and Strategy to respond to credit and collection concerns
- Meet or exceed Internal Collections Key Performance Indicators through effective management of people, processes, and technology within operating budget
- Responsible for maintaining key strategic relationships with the Executives, Senior Managers, and support staff
- Deploy continuous process improvement to enhance the efficiency and effectiveness of existing resources
- Ensure the collections call center is delivering according to operational plans and goals, within the operating budget
- Ensure call center productivity is optimized through hands-on management of the team and introduction of best practices
- Administrative processes are implemented to enable smooth running of department
- Monitoring and performance management of daily production
- Strategic and best practice through-leadership within the collections call center to enhance operational competencies
- Ensure staff are led and managed optimally and performance management applied consistently
**Requirements**:
**Minimum educational qualification**:
- Matric/Grade 12 -Senior Certificate (or equivalent)
**Experience**:
- 3-5 Years’ experience in debt collections call center environment
- Previous management experience within call center environment
-
Collections Manager
2 weeks ago
Cape Town, South Africa FirstRand Full timeAbout us, purpose, experience and qualifications **about us**: - make a promise - be deeply invested - value our differences - build trust, not territory - have courage - always do the right thing **purpose**: - Manage and implement collections strategy at an operational level.**experience and qualifications**: - Grade 12 - Tertiary qualification an...
-
Collections Manager
2 weeks ago
Cape Town, South Africa Infinite Debt Solutuions Full timeWe are looking for a Collections Manager whom is professional, energetic, dynamic, driven and able to lead a team. **DUTIES AND RESPONSIBILITIES** To lead and develop a working relationship with clients and employees, taking responsibility for the development of strategic action plans. Regular accurate reporting and ad hoc interactions optimizing recovery...
-
Outbound Collections Manager
7 days ago
Cape Town, South Africa MCI Careers Full timeLOCATION: Cape Town, ZA JOB TYPE: Full-Time POSITION OVERVIEW: **Job Title**: Outbound Collections Manager **Job Type**: Full-time, Permanent **Location**: Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a...
-
Collections Manager C
2 weeks ago
Cape Town, South Africa FirstRand Full timeAbout us, purpose, experience and qualifications **about us**: - make a promise - be deeply invested - value our differences - build trust, not territory - have courage - always do the right thing **purpose**: Manage and implement collections strategy at an operational level. **experience and qualifications**: - Grade 12 - Tertiary qualification an...
-
Credit Manager: Collections
6 days ago
Cape Town, Western Cape, South Africa Network Recruitment Full timeThe business is a prominent provider of high-speed, reliable fibre-optic internet services, catering to both residential and business customers. The company specializes in delivering affordable, high-quality broadband solutions with a focus on customer satisfaction and support. By utilizing advanced fibre technology, it aims to meet the increasing demand for...
-
Credit Manager: Collections
7 days ago
Cape Town, Western Cape, South Africa Network Recruitment Full timeCompany description The business is a prominent provider of high-speed, reliable fibre-optic internet services, catering to both residential and business customers. The company specializes in delivering affordable, high-quality broadband solutions with a focus on customer satisfaction and support. By utilizing advanced fibre technology, it aims to meet the...
-
Credit Manager: Collections
6 days ago
Cape Town, Western Cape, South Africa Network Recruitment Full timeThe business is a prominent provider of high-speed, reliable fibre-optic internet services, catering to both residential and business customers. The company specializes in delivering affordable, high-quality broadband solutions with a focus on customer satisfaction and support. By utilizing advanced fibre technology, it aims to meet the increasing demand for...
-
Outsource Collections Manager
1 week ago
Cape Town, South Africa Right People Solutions Full time**Senior Manager: External Debt Collections & Recoveries** We need an industry expert who will be based at Head Office and be responsible to maximise outsourced early and late stage collections, as well as post charge off collections (recoveries) by effectively engaging and managing a large panel of external debt collections agencies. **Criteria**: -...
-
Manager: Outsource Collections and Recoveries
3 weeks ago
Cape Town, South Africa Truworths Full time**Key Responsibilities**: - Support the Senior Manager in the execution of Outsource collections and Recoveries strategies - Responsible for meeting collections targets by managing day to day relationships with external collections agencies - Give input to the development of strategies, policies & procedures; - Support the Senior Manager by implementing and...
-
Commercial Credit Collections Manager
5 days ago
Cape Town, Western Cape, South Africa Network Recruitment Full timeNetwork Recruitment: A Leading Provider of Internet ServicesWe specialise in delivering high-speed fibre-optic internet services to residential and business customers nationwide.Our goal is to provide fast, efficient, and reliable services that ensure optimal online experiences for our users. We utilise advanced fibre technology to meet the growing demand...
-
Collections Analyst
4 weeks ago
Cape Town, South Africa Lula Full time**WHAT WE DO** We're Lula. We build innovative fintech products to help SMEs make cash flow. From instant access to funding to all-in-one business banking accounts and cutting-edge financial analysis tools, we're on it! Our purpose is to help SMEs manage their business better, faster, simpler, Lula, so they can spend more time doing what they...
-
Collections Consultant
4 weeks ago
Cape Town, South Africa Intelligent Debt Management Full time**Collections Consultant** The Intelligent Debt Management (IDM) Group, South Africa’s largest and multi-award winning debt management company, has a position available for a Collections Consultant within the Onboarding, Control and Support Team. The Onboarding, Control and Support Team plays a hugely important role within IDM, by focusing on ensuring...
-
Senior Manager: External Debt Collections
1 week ago
Cape Town, South Africa The Roberts Connexion Full time**Senior Manager: External Debt Collections & Recoveries** We need an industry expert who will be based at Head Office and be responsible for maximising outsourced early and late-stage collections, as well as post-charge-off collections (recoveries) by effectively engaging and managing a large panel of external debt collection agencies. **Criteria**: -...
-
Collections Agent
3 weeks ago
Cape Town, South Africa Virgin Active South Africa (Pty) Ltd Full time**Your Purpose....** The purpose of this role is to recover outstanding membership fees in as little time as possible and preserving long-term relationship with the member. - To collect the Virgin Active Way, collections agent must be polite and sensitive towards our members while also remaining committed to their purpose and persistence - Do the best work...
-
Senior Manager: External Debt Collections
4 days ago
Cape Town, South Africa Right People Solutions Full time**Senior Manager: External Debt Collections & Recoveries** We need an industry expert who will be based at Head Office and be responsible to maximise outsourced early and late stage collections, as well as post charge off collections (recoveries) by effectively engaging and managing a large panel of external debt collections agencies. **Criteria**: -...
-
Outsource Collections and Recoveries
2 weeks ago
Cape Town, South Africa RMV Solutions Pty Ltd Full timeKey Responsibilities- Support the Senior Manager in the execution of Outsource collections and Recoveries strategies - Responsible for meeting collections targets by managing day to day relationships with external collections agencies - Give input to the development of strategies, policies & procedures; - Support the Senior Manager by implementing and...
-
Collections Administrator
2 weeks ago
Cape Town, South Africa Prodigy Finance Limited Full time**Prodigy Finance - who are we?** Prodigy Finance is a platform that delivers socially responsible financial services; making it possible for students from more than 150 countries to fulfil their dream of studying at the world’s top universities and schools by financing their international postgraduate studies, whilst delivering competitive financial and...
-
Outbound Collections Director
7 days ago
Cape Town, South Africa MCI Careers Full timeLOCATION: Cape Town, ZA JOB TYPE: Full-Time POSITION OVERVIEW: **Job Title**: Outbound Collections Director **Job Type**: Full-time, Permanent **Location**: Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With...
-
Head of Collections and Recoveries
2 weeks ago
Cape Town, South Africa Lula Full time**Job title**:Head of Collections and Recoveries** **Reporting to**: Chief Risk Officer** **Location**:Cape Town** **ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY'S EE TARGETS** **WHAT WE DO** Lula is an innovative and human-focused FinTech company on a mission to help small businesses optimise their cash flow. Our purpose is...
-
Department Manager
3 weeks ago
Western Cape, South Africa Tenacity Financial Services Full timeThe Collections Department Manager (CDM) will endeavour to increase Tenacity’s profitability by operating within the guidelines and requirements of our Credit and Collections Policy and the National Credit Regulations as stipulated by the National Credit Act and the Debt Collectors Act. The CDM will be responsible to maintain appropriate agreed delinquency...