Marketing Community Manager

2 weeks ago

Durban, South Africa Affirmative Portfolios Full time

**Marketing**
**Durban**
***:
**MARKETING COMMUNITY MANAGER DURBAN R25 000 pm**

Our client is looking for a qualified Community manager to join their marketing team If you are a self-driven and ambitious tech-savvy professional, we would love to meet you We are expecting you to be experienced in social media, multi-brand approach, website, CRM, and promotional events.

Ultimately, you should be able to act as the face and voice of our brand and manage all community communications.

**Responsibilities and Duties**:
Manage the social portals for the brand for both incoming and outgoing communication.

Analyzing data and pushing the findings to relevant stakeholders.

Extracting data from the database for analysis and interpretation purposes.

Performing regular investigations of data sources to verify the accuracy and integrity of data sources.

Make recommendations based on accurate analysis of data.

Develop regular reporting and analysis, including key metrics reports.

Generate new ideas for social content to drive communication and brand awareness.

Planning, creation (photos, video, and copy), and communication of social content and communication platforms in line with campaign strategies, brand identity, and budget.

Maintaining the content calendar ensuring social media content is regular, relevant and engaging.

Responsible for Managing and posting content on social media platforms and the website

Continuous monitoring of social campaigns and adjusting to improve performance

Communicating the schedule of marketing events via digital platforms.
- Responding to comments and customer queries in time on all social platforms (inbox & comments).

Monitor and report on feedback and online reviews.

Participate in events to communicate through digital platforms in order to build community engagement by conducting interviews with attendees, creating live video feeds, etc.

Liaise with the academic department to stay updated on new products and features and ensure correct communication of online programs.
- Liaise with service providers for backend development and external digital marketing (supplying of content, tracking links, etc).

Maintain quality and integrity of marketing lists.

SMS marketing creation and sending, including cleaning of lists and delivery of SMS campaigns.

Webinar full execution from planning to speakers and sending reports
- Must have experience in backend Ads campaign marketing and reporting.

Dealing with paid media agency on content/campaign set up/ coms/ testing/ execution / monitoring feedback and weekly tracking.

Monitoring of all aspects of the digital aspects of the business.

Work with the webmaster on content and changes

Work with the design team on copy/ content creation and execution.

Work on all content for CRM.

Must be able to budget and execute within budget and report on ROIs.

Work with the brand coordinator on the briefing.

Work with a copywriter for blogs.

**Requirements and Skills**:
Marketing degree or equivalent.

3-4 years in digital marketing

1-2 experience working in an agency.

Proficient in all Microsoft packages.

Knowledge of social platforms, strategic marketing and planning, budgeting and ROI, content writing, and data analysis.

Excel for reporting and ability to analyze data to make recommendations.

Good communication both internally and externally with social audiences.

Photo and video skills to capture good live content.

Good social content writing skills to write copy that is able to quickly capture a lead.

Must know Facebook ads and remarketing.

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