Client Onboarding Implementation Specialist

2 weeks ago


Sandton, South Africa HR Studio Ltd Full time

We are seeking a highly skilled Client Onboarding Implementation Specialist to join our team at HR Studio Ltd. This role is responsible for ensuring seamless onboarding and offboarding experiences for our clients, while also providing exceptional customer support throughout the implementation process.

Responsibilities
  • Develop and execute comprehensive onboarding plans tailored to each client's needs
  • Collaborate closely with clients to understand their requirements and expectations
  • Provide training and support to clients on our software products, ensuring they achieve optimal results
  • Identify and resolve any technical issues or challenges that may arise during the implementation process
  • Maintain accurate records of client interactions and progress

We are looking for an individual with strong project management skills, excellent communication abilities, and a proven track record of delivering high-quality results in a fast-paced environment.

Requirements

  • Bachelor's degree in a relevant field (e.g., business administration, computer science)
  • Minimum 2 years of experience in implementing software solutions for clients in the healthcare industry
  • Advanced knowledge of project management principles and practices
  • Excellent customer service skills, with the ability to work effectively with diverse client groups

The ideal candidate will be proficient in Microsoft Office, have excellent problem-solving skills, and be able to maintain confidentiality and exercise discretion when handling sensitive information.

Working Hours

This role requires working a standard schedule of 2pm - 11pm, with occasional flexibility to address client go-live issues and support implementations during the year-end holiday season.

Estimated Salary: $60,000 - $80,000 per annum, depending on location and experience.



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