Community Management Officer

1 day ago


Cape Town, South Africa Virtue HR Solutions Full time

**The Company**: Bet.co.za

**Role Name**: Community Management Officer

**Location**: Somerset Road, Green Point, Cape Town

**Hours of work**: Monday to Friday 9:00am - 17:00pm. You will be expected to be available Monday-Sunday. Total of 40 hours per week.

**Daily Responsibilities**:

- Respond to all social media queries or concerns for Facebook comments only, Twitter notifications only and Instagram DM and comments.
- Responsive of max 30mins is expected [if there is an influx of queries, your duty is to flag to the Social Media manager and help will be provided
- If there are any issues with the site or CS team is down, you need to be able to jump online and assist or communicate to the public to reassure them we're working on it.
- Using initiative & the passion of sports, by watching the matches, creative reactive banter incorporating odds or just creating engagement on social, especially Twitter. [polls/ asking opinions etc]
- Being fast at picking up trends, so even if you don’t consider yourself creative, by picking up the trends immediately, report to the Social Media manager and we can get ideas and artwork created [memes etc]

**Requirements**:

- Transport to our office - we are situated in Green Point and will require you to spend a portion of your work time at the office
- Evidence of ability in marketing - this could be the completion of relevant tertiary education, similar work experience, portfolios of relevant work, personal social media or content. We’ll leave this to you to impress us.
- Must have & show evidence of their personal/business Social Media accounts[ Facebook, Twitter & Instagram]
- Must have a thick skin & able to communicate with people daily via social media
- Clued up on creating IG stories, Facebook stories, and all things social
- Basic knowledge of Twitter and how hashtags work
- Able to work in an ‘always-on environment '
- Remote shift working: You will be expected to be available Monday-Sunday, but it might be an hour on Sunday or 3 hours on Tuesday to total 40hrs throughout the week
- LOVE & PASSION for most sports, not just soccer.
- Able to multitask
- Can handle a fast-paced environment and handle the pressure if need be
- Able to work in a team
- Able to banter all things sport via Social Media, if need be

**BONUS [great but not required]**
- Witty, with a hint of cheekiness in banter
- Basic knowledge of betting


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