Dialer Support Administrator

3 months ago


Umhlanga, South Africa Nutuncx Full time

Job Responsibilities:

- **Developing, maintaining and managing dialling lists with the relevant campaigns**
- **Real time monitoring of the campaigns / Overseeing performance, such as monitoring dropped calls**
- **Assisting with Data loads**
- **Assisting IT in resolving connectivity issues to our dialler platforms / Assisting with troubleshooting**
- **Logging of tickets to our dialler partners**
- **User administration on our dialler platforms**
- **Carry out necessary reporting**
- **Work with third-party integrations**
- **Outline, monitor and implement strategies to enhance performance**
- **Monitor compliance in line with UK GDPR regulations**

Job Requirements:

- Relevant experience administering telephony systems within a BPO environment
- Must have prior knowledge of ConnexOne Dialling platform
- Minimal of 1 year experience with Diallers and Telephony
- Ability to work well within a team, to achieve the best possible outcome
- SQL knowledge preferrable
- Expert level Excel skills preferrable
- Expert level PowerPoint skills preferrable for
- Matric Essential
- Proficient in the Microsoft Office Applications, such as Word, Excel, Power Point, Outlook
- Excellent communication skills
- Ability to work occasional Weekends
- Strong problem-solving skills
- High levels of accuracy
- Ability to communicate efficiently - across the business
- Own transport is essential
- Strong attention to detail and an analytical approach to tasks
- Able to work AUS/USA hours

**Job Types**: Full-time, Permanent

Pay: R5 000,00 - R10 000,00 per month

**Experience**:

- Administrative office procedures, practices and equipment: 1 year (preferred)


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