Service Desk Consultant
3 months ago
Customer Service
Assisting and dealing with all queries relating to Corporate Clients
Ensure calls are resolved with SLA
Prioritize and manage incident requests and problems, and reporting feedback to line manager and customers
Job Requirement:
- Matric
- 1+ years of customer and sales experience, preferably in a retail Cellular and Corporate Cellular enviroment.
- Excellent communication skills, both written and verbal.
- A thorough understanding and knowledge of cellular products and services.
- A team player with a positive attitude and an energetic, confident, and charismatic personality
- Computer literate with experience using various systems.
- Strive to improve customer satisfaction through excellent customer service.
- Identify and respond to client needs in a timely and effective manner.
- Ensure that all customers receive the best possible customer experience.
**Salary**: R6,000.00 - R6,500.00 per month
Ability to commute/relocate:
- Umhlanga Rocks, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)
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