Social Media and Community Manager

3 weeks ago

Randburg, South Africa HotelJobs.co.za Full time

Award winning Lodge & Hotel Group based in Randburg is recruiting for a Social Media and Community Manager. The Social Media and Community Manager is responsible for overseeing all our social media channels. Creating & scheduling posts, encouraging engagement amongst our social media communities, monitoring social media metrics and implementing campaigns that are aligned with the overall marketing strategy.

Key Focus Areas:

- Advise on and implement social media campaigns to align with marketing strategies.
- Develop, curate and implement a social media calendar and post scheduling that aligns to the overall marketing strategy.
- Collaborate with the content manager and copy writer to curate text, image and video content that align to the marketing strategy and voice and aesthetic of the brand to ensure brand consistency for and across all social media accounts.
- Encourage the creation and leveraging of guest or user generated content.
- Respond to comments and customer queries in a timely manner and in a way that stimulates and encourages conversation about the brand.
- Monitor and report on feedback and online reviews
- Liaise with Operations and Sales departments to stay updated on new developments at property level.
- Build relationships with customers, potential customers, industry professionals, journalists and influencers.
- Identify potential issues that may affect our brand image by monitoring customer reviews, social media conversations, and community forums.
- Stay up-to-date with digital technology, social media and content trends.
- Report on, analyze and interpret social media metrics.

**Requirements**:

- A qualification in social media marketing (advantageous)
- 3-5 years experience and proven track record in growing social media audiences.
- The ability to understand and implement with consistency - brand concept and voice.
- Curious and independent thinking with the confidence to question.
- The ability to engage with people, stimulate conversation and build community.
- Emotionally intelligent with the ability to communicate tactfully while keeping the big picture in mind.
- An understanding of and the ability to analyze social media metrics data.
- The ability and confidence to make quick decisions with good judgement.
- High attention to detail and accuracy.
- An excellent command of the written English language.
- A solution seeking mindset with the ability to troubleshoot.
- A dynamic and adaptable mindset.
- Strong organization and time management skills.
- Excellent attention to detail.
- Excellent communication skills (written and verbal), practicing honest communication.
- Team player with positive attitude, enthusiasm, and emotional control.
- Excellent time management and self-discipline, interpersonal & solution seeking skills.
- Proactive, use initiative and creative flair when required.
- Committed and loyal, adaptable, and flexible.
- Must work accurately under pressure.
- People skills tolerance, patience, and care, ability to receive constructive feedback openly.

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