Food & Beverage Service Supervisor - Protea Hotel
4 weeks ago
**Job Number** 24097328
**Job Category** Food and Beverage & Culinary
**Location** Protea Hotel O.R. Tambo Airport, Corner York and Gladiator Streets Rhodesfield, Johannesburg, South Africa, South Africa VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management
***
Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well being of guests. Complete work orders for maintenance repairs.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.
Safety and Security
- Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
- Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
- Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
- Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
- Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.
- Complete appropriate safety training and certifications to perform work tasks.
- Maintain awareness of undesirable persons on property premises.
- Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
Policies and Procedures
- Follow company and department policies and procedures.
- Protect the privacy and security of guests and coworkers.
- Maintain confidentiality of proprietary materials and information.
- Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
- Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
- Perform other reasonable job duties as requested by Supervisors.
Guest Relations
- Address guests' service needs in a professional, positive, and timely manner.
- Assist other employees to ensure proper coverage and prompt guest service.
- Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
- Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
-
We have other current jobs related to this field that you can find below
-
Food and Beverage Service Expert
4 weeks ago
Johannesburg, South Africa Marriott International, Inc Full time**Job Number** 23122085 **Job Category** Food and Beverage & Culinary **Location** Protea Hotel Fire & Ice! Johannesburg Melrose Arch, 22 Whiteley Road, Johannesburg, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about putting food on...
-
Johannesburg, Gauteng, South Africa Marriott International Full timeJob InformationCategory: Food and Beverage & CulinaryLocation: Protea Hotel O.R. Tambo Airport, Corner York and Gladiator Streets Rhodesfield, Johannesburg, South AfricaSchedule: Full-TimeLocated Remotely: NoRelocation: NoPosition Type: Non-ManagementPOSITION SUMMARYOur focus is not just about serving meals to our guests, but about creating a memorable...
-
Johannesburg, South Africa Marriott International, Inc Full time**Job Number** 23066378 **Job Category** Food and Beverage & Culinary **Location** Protea Hotel O.R. Tambo Airport, Corner York and Gladiator Streets Rhodesfield, Johannesburg, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Position responsible for...
-
Food and Beverage Service Expert
2 weeks ago
Johannesburg, South Africa Marriott International, Inc Full time**Job Number** 23148111 **Job Category** Food and Beverage & Culinary **Location** Protea Hotel O.R. Tambo Airport, Corner York and Gladiator Streets Rhodesfield, Johannesburg, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about...
-
Johannesburg, South Africa Marriott International, Inc Full time**Job Number** 24087943 **Job Category** Food and Beverage & Culinary **Location** Protea Hotel O.R. Tambo Airport, Corner York and Gladiator Streets Rhodesfield, Johannesburg, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about...
-
Food & Beverage Supervisor
4 weeks ago
Johannesburg, South Africa Mercure Johannesburg Randburg Hotel Full timeFood & Beverage Supervisor Passionate about guest interaction, food and beverage? As a Food & Beverage Supervisor, you will lead your team to create unforgettable Food & Beverage experiences for our guests. What is in it for you: - Employee benefit card offering discounted rates in Accor worldwide - Learning programs through our Academies and the...
-
Assistant Food
1 week ago
Johannesburg, South Africa Marriott International, Inc Full time**Job Number** 24039743 **Job Category** Food and Beverage & Culinary **Location** Protea Hotel Fire & Ice! Johannesburg Melrose Arch, 22 Whiteley Road, Johannesburg, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Position responsible for assigned...
-
Assistant Food
4 weeks ago
Johannesburg, South Africa Marriott International, Inc Full time**Job Number** 23141127 **Job Category** Food and Beverage & Culinary **Location** Protea Hotel O.R. Tambo Airport, Corner York and Gladiator Streets Rhodesfield, Johannesburg, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Position responsible for...
-
Food & Beverage Supervisor
2 weeks ago
Johannesburg, Gauteng, South Africa Mercure Johannesburg Randburg Hotel Full timeFood & Beverage SupervisorPassionate about guest interaction, food and beverage? As a Food & Beverage Supervisor, you will lead your team to create unforgettable Food & Beverage experiences for our guests.What is in it for you:Employee benefit card offering discounted rates in Accor worldwide Learning programs through our Academies and the opportunity to...
-
Johannesburg, Gauteng, South Africa Marriott International, Inc Full timeJob Number Job Category Food and Beverage & CulinaryLocation Protea Hotel O.R. Tambo Airport, Corner York and Gladiator Streets Rhodesfield, Johannesburg, South Africa, South Africa VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Ensure staff is working together as a team to ensure optimum service and that guest...
-
Food & Beverage Supervisor 4 Boutique Hotel
1 week ago
Johannesburg, South Africa HotelJobs.co.za Full time**Food & Beverage Supervisor - 4* Boutique Hotel - Johannesburg** An exciting opportunity is available for a Food & Beverage Supervisor to join a dynamic team in the hospitality industry. Reporting directly to the Operations Manager, this role involves overseeing the daily operations of the Food & Beverage department at a prestigious location. If you have...
-
Hotel Food and Beverage Manager
2 weeks ago
Johannesburg, South Africa Vivari Hotel & Spa Full timeSupervises daily Food and Beverage (F&B) shift operation and monitors compliance with all F&B policies, standards, and procedures. Manages day-to-day operations verifying that the quality, standards and meeting the expectations of the customers on a daily basis. Maintains the operating budget, and verifies that standards and legal obligations are followed....
-
Food Services Supervisor
3 weeks ago
Johannesburg, South Africa Marriott International, Inc Full time**Job Number** 23145370 **Job Category** Food and Beverage & Culinary **Location** Protea Hotel O.R. Tambo Airport, Corner York and Gladiator Streets Rhodesfield, Johannesburg, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Ensure staff is working together...
-
Johannesburg, Gauteng, South Africa Marriott International, Inc. Full timeJob Number Job Category Food and Beverage & CulinaryLocation Protea Hotel O.R. Tambo Airport, Corner York and Gladiator Streets Rhodesfield, Johannesburg, South Africa, South Africa VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY Ensure staff is working together as a team to ensure optimum service...
-
Food & Beverage Supervisor 4 Boutique Hotel
2 weeks ago
Johannesburg, Gauteng, South Africa HotelJobs Full timeFood & Beverage Supervisor - 4 Boutique Hotel - JohannesburgAn exciting opportunity is available for a Food & Beverage Supervisor to join a dynamic team in the hospitality industry. Reporting directly to the Operations Manager, this role involves overseeing the daily operations of the Food & Beverage department at a prestigious location. If you have prior...
-
Johannesburg, South Africa HotelJobs.co.za Full timeExciting Opportunity Alert! Are you ready to take your career to new heights in the dynamic world of hospitality? Our client, a luxurious 4* Boutique Hotel in the vibrant city of Johannesburg, is seeking a talented Food & Beverage Supervisor to join their team! Reporting directly to the Operations Manager, you'll play a pivotal role in ensuring guests have...
-
Hotel Food and Beverage Manager
2 weeks ago
Johannesburg, Gauteng, South Africa Vivari Hotel & Spa Full timeSupervises daily Food and Beverage (F&B) shift operation and monitors compliance with all F&B policies, standards, and procedures. Manages day-to-day operations verifying that the quality, standards and meeting the expectations of the customers on a daily basis. Maintains the operating budget, and verifies that standards and legal obligations are followed....
-
Bartender - Protea Hotel or Tambo
4 weeks ago
Johannesburg, South Africa Marriott International, Inc Full time**Job Number** 23104585 **Job Category** Food and Beverage & Culinary **Location** Protea Hotel O.R. Tambo Airport, Corner York and Gladiator Streets Rhodesfield, Johannesburg, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Prepare drink orders for guests...
-
Food & Beverage Service Expert (Waiter) - Protea
4 weeks ago
Johannesburg, South Africa Marriott International, Inc Full time**Job Number** 24080236 **Job Category** Food and Beverage & Culinary **Location** Protea Hotel Fire & Ice! Johannesburg Melrose Arch, 22 Whiteley Road, Johannesburg, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about putting food on...
-
Food Services Supervisor
2 weeks ago
Johannesburg, South Africa Marriott International, Inc Full time**Job Number** 24019035 **Job Category** Food and Beverage & Culinary **Location** Protea Hotel O.R. Tambo Airport, Corner York and Gladiator Streets Rhodesfield, Johannesburg, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Ensure staff is working together...
