Food Services Supervisor

1 week ago

Johannesburg, South Africa Marriott International, Inc Full time

**Job Number** 23145370

**Job Category** Food and Beverage & Culinary

**Location** Protea Hotel O.R. Tambo Airport, Corner York and Gladiator Streets Rhodesfield, Johannesburg, South Africa, South Africa VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***

Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well-being of guests. Complete work orders for maintenance repairs.

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Perform other reasonable job duties as requested by Supervisors.

**CRITICAL TASKS**

Guest Relations
- Address guests' service needs in a professional, positive, and timely manner.
- Assist other employees to ensure proper coverage and prompt guest service.
- Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
- Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response) to resolve issues, delight, and build trust.
- Thank guests with genuine appreciation and provide a fond farewell.
- Engage guests in conversation regarding their stay, property services, and area attractions/offerings.

General Food and Beverage Services
- Report any employee, guest, and/or vendor incidents and accidents to management and Loss Prevention at the time of the incident and/or accident.
- Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.
- Assist your and other departments when needed to ensure optimum service to guests.
- Document any and all guest and employee incidents/accidents for management follow up.
- Inspect storage areas for organization, use of FIFO, and cleanliness and rectify any deficiencies.
- Notify management of maintenance repairs issues.
- Complete work orders for maintenance repairs and submit to Engineering or contact Engineering directly for urgent repairs.
- Follow property key policies, including checking out and returning keys to appropriate departments.
- Complete scheduled inventories (e.g., opening inventory) of supplies, food, and liquor to check stock and requisition necessary supplies.
- Monitor dining rooms for seating availability, service, safety, and well-being of guests.
- Communicate information to manager/supervisor by documenting pertinent information in appropriate department logbook.

Opening
- Complete opening duties including setting up necessary supplies and tools, including bank, and ensuring work area is clean and everything is in working order.

Closing
- Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist.
Communication
- Speak to guests and co-workers using clear, appropriate and professional language.
- Provide assistance to coworkers, ensuring they understand their tasks.
- Talk with and listen to other employees to effectively exchange information.
- Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers

  • Food & Beverage Supervisor

    2 weeks ago

    Johannesburg, South Africa Mercure Johannesburg Randburg Hotel Full time

    Food & Beverage Supervisor Passionate about guest interaction, food and beverage? As a Food & Beverage Supervisor, you will lead your team to create unforgettable Food & Beverage experiences for our guests. What is in it for you: - Employee benefit card offering discounted rates in Accor worldwide - Learning programs through our Academies and the...

  • Food & Beverage Supervisor

    5 days ago

    Johannesburg, Gauteng, South Africa Thecapital Full time

    Join to apply for the Food & Beverage Supervisor role at The Capital Hotels, Apartments & Resorts.Pay RangeThis range is provided by The Capital Hotels, Apartments & Resorts. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Company OverviewThe Capital Hotels stands for equal opportunity while transforming...

  • Food Services Supervisor

    2 weeks ago

    Johannesburg, South Africa Marriott International, Inc Full time

    **Job Number** 23071073 **Job Category** Food and Beverage & Culinary **Location** Johannesburg Marriott Hotel Melrose Arch, 42 The High Street, Melrose Arch, Johannesburg, Gauteng, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Ensure staff is working together as a team...

  • Food Service Coordinator

    4 days ago

    Johannesburg, Gauteng, South Africa Thecapital Full time

    Company OverviewThe Capital Hotels is committed to providing exceptional guest experiences and transforming the hospitality industry. Our team embodies this vision, delivering outstanding service while maintaining the dignity and integrity of our guests. As a result, we have created a unique staff culture that fosters respect, appreciation, and success.Job...

  • Hotfoods Supervisor

    2 weeks ago

    Johannesburg, South Africa Food Lovers Market Full time

    Bruma, Gauteng - Start date: ASAP - 9 hrs p/shift - Work schedule: 6 shifts per week - TBC p/month **Requirements**: - Matric - Experience: Other - English **Responsibilities**: - Management - Needs to ensure that all staff are well managed and aware of their responsibilities and working hours. - Recipes interpretation - Being able to follow the recipes...

  • Food Safety

    2 weeks ago

    Johannesburg, South Africa World Food Programme Full time

    **.**: **ABOUT WFP**: The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to end global hunger. Every day, WFP works worldwide to ensure that **n**o** child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious...

  • Hotfoods Supervisor

    2 weeks ago

    Johannesburg, South Africa Food Lovers Market Full time

    Linmeyer, Gauteng - Start date: ASAP - 9 hrs p/shift - Work schedule: 6 shifts per week - TBC p/month **Requirements**: - Matric - Experience: Other - English **Responsibilities**: - Management - Needs to ensure that all staff are well managed and aware of their responsibilities and working hours. - Recipes interpretation - Being able to follow the...

  • Food & Beverage Service Supervisor - Protea Hotel

    3 weeks ago

    Johannesburg, South Africa Marriott International, Inc Full time

    **Job Number** 24097328 **Job Category** Food and Beverage & Culinary **Location** Protea Hotel O.R. Tambo Airport, Corner York and Gladiator Streets Rhodesfield, Johannesburg, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Ensure staff is working together...

  • Hygiene Services Supervisor

    1 day ago

    Johannesburg, Gauteng, South Africa Ecowize Full time

    Job ResponsibilitiesAs a Hygiene Services Supervisor with Ecowize, you will be responsible for managing and coordinating all operational functions on site and ensuring that we deliver a daily food safe facility to customer standards.You will use information obtained at the site to complete inspections, micros, audits, and customer feedback. This role...

  • Food Service Assistant

    5 days ago

    Johannesburg, Gauteng, South Africa Empact Group Full time

    Job title : Food Service Assistant (Florida)Job Location : Gauteng, JohannesburgDeadline : April 19, 2025Quick Recommended LinksJobs by Location Job by industries The main purpose of the job:The incumbent will be responsible in performing a variety of tasks associated with food production, front of house services and any general support required with...

  • Warehouse Supervisor

    2 hours ago

    Johannesburg, Gauteng, South Africa Assign Services (Pty) Ltd - JHB Full time

    We are seeking an experienced and skilled Warehouse Supervisor to oversee the daily operations of our warehouse in Gauteng. The successful candidate will be responsible for managing a team of warehouse staff, ensuring efficient receipt, storage, and dispatch of food and beverage products, and maintaining high levels of customer satisfaction.Key...

  • Supervisor: Frontline Services

    5 days ago

    Johannesburg, Gauteng, South Africa Services Seta Full time

    Job title : Supervisor: Frontline ServicesJob Location : Gauteng, JohannesburgDeadline : April 21, 2025Quick Recommended LinksJobs by Location Job by industries Description Frontline Management and SupervisionOversee receptionists and switchboard operators Develop and implement service standards for frontline operations Ensure coverage at reception at all...

  • Fast-Food Supervisor

    1 week ago

    Johannesburg, Gauteng, South Africa Bianca consulting Full time

    Orders food and non-food supplies, checks deliveries and maintains inventory records. Supervises work area, equipment cleaning and maintenance and ensures adherence to all safety procedures pertaining to work methods, equipment operation and fire safety.Experience in management / supervision within the fast-food industry is essential Based in Rosebank

  • Quality Assurance Supervisor

    2 weeks ago

    Johannesburg, South Africa Assign Services (Pty) Ltd Full time

    **Job description/responsibilities**: **Role** - As the QA Supervisor/ Food Technologist, you are responsible for ensuring that food products meet required standards set customers and regulatory authorities. - To work together with Top Management in maintaining and complying the implemented systems as well as making sure that products that are manufactured...

  • Food Service Sales Rep

    3 weeks ago

    Johannesburg, South Africa Dasy Group Full time

    Food service sales Rep Calling on the following customers - Restaurants - Hotel - Conference centres - Fast foods - takeaways Must have the following experience - sales background - Food service background Preferably from Bidfood, Food trucks, DCL or food ingredient suppliers JHB based Own car and cellphone Basic + comm + petrol Ability to...

  • Hospitality Food Services Manager

    5 days ago

    Johannesburg, Gauteng, South Africa Tsebo Solutions Group Full time

    Hospitality Food Services ManagerThe Hospitality Food Services Manager will be responsible for managing all aspects of food services, including menu design, purchasing, and inventory management. This role requires strong organizational skills, attention to detail, and the ability to work effectively in a fast-paced environment.

  • Food Service Coordinator

    4 days ago

    Johannesburg, Gauteng, South Africa Thecapital Full time

    About This RoleThis entry-level position offers the ideal opportunity for aspiring chefs to develop their skills and knowledge in a fast-paced kitchen environment.Key ResponsibilitiesAssist senior chefs in menu planning, food preparation, and presentation.Ensure seamless food service delivery, meeting high standards of quality and...

  • Food Service Director

    4 days ago

    Johannesburg, Gauteng, South Africa Feedem Group Full time

    Catering Manager Job SummaryWe are recruiting for a Catering Manager to lead our kitchen team in delivering exceptional food quality and service.The ideal candidate will possess strong leadership skills, attention to detail, and the ability to manage multiple tasks simultaneously.The Catering Manager will be responsible for:Guiding kitchen staff to maintain...

  • Food & Beverage Supervisor - Protel Hotel By

    4 weeks ago

    Johannesburg, South Africa Marriott International, Inc Full time

    **Job Number** 22125992 **Job Category** Food and Beverage & Culinary **Location** Protea Hotel O.R. Tambo Airport, Corner York and Gladiator Streets Rhodesfield, Johannesburg, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Ensure staff is working together...

  • Food and Beverage Supervisor

    2 weeks ago

    Johannesburg, South Africa Marriott International, Inc Full time

    **Job Number** 22167687 **Job Category** Food and Beverage & Culinary **Location** African Pride Melrose Arch Autograph Collection®, 1 Melrose Square, Johannesburg, Gauteng, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Ensure staff is working together as a team to...