Digital Administrator

24 hours ago


Centurion, South Africa Momentum Metropolitan Holdings Full time

-Introduction

The Momentum Life Digital team is looking for a self-driven, dynamic digital administrator who will be providing administrative assistance to the sales team. Myriad is Momentum's market-leading life insurance product, providing life cover to clients in South Africa. Our Myriad product aim in partnering with our clients on their journey to success. We strive to find opportunities in every risk and ensure that current and potential clients can benefit from our innovative solutions. Part of the reason why Myriad has the unique ability to develop superior, forward-thinking products and benefits is because we make it our business to understand our clients' varying needs.
Role Purpose

Coordinate and support the day-to-day operational functioning within the Momentum Life digital sales team, by providing administrative assistance.
Requirements
- Matric / Grade 12 or NQF level 4
- Minimum of 2 years insurance sales industry experience
- Must be proficient in Afrikaans and English
- Knowledge on Momentum Life Insurance products and services will be beneficial
Duties & Responsibilities

**Internal Process**
- Provide all stake holders with trustworthy support to ensure their clients are serviced
- Ensure digital capabilities are used as intended
- Ensure product house ‘way of work’ and SLA are adhered
- Focus on the quality of instructions received by all stakeholders internal and external
- Build and maintain good relationships with various stakeholders so the business can maximise value from these relationships.
- Understand stakeholders' problems and challenges and identify ways the business could better address those needs
- Interact with stakeholders to manage service offerings, address queries and strengthen their satisfaction with the business.
- Identify and report process and system failures and enhancements to improve stakeholder experience
- Accurately capture and check new business documentation for errors and completeness
- Escalate faults and other housekeeping issues with the relevant stakeholders
- Timeously complete all administrative and reporting duties, related to the role within the agreed timeframes
- To utilize BPM across all processes and to effectively migrate from AWD (Reporting on errors received according to process)
- Ensuring the termination process is adhered too, and ensure all stakeholders are informed
- Ensure that the onboarding of stakeholders are seamless and accurate
- To accurately perform policy book transfers

**Client Services**
- Continuously monitor turnaround times and quality standards and resolve issues speedily to enhance client service delivery
- Build and maintain relationships with internal and external stakeholders
- Contribute to the process of negotiating objective and realistic service level agreements, monitor appropriateness, and recommend adjustments
- Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed
- Make recommendations to improve client service and fair treatment of clients within area of responsibility
- Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service
- To accurately resolve each transaction / query within SLA
- To actively manage and support the contract administration process for our stakeholders.

**People**
- Develop and maintain productive and collaborative working relationships with peers and stakeholders
- Continuously manage your own performance and development
- Take ownership for living the Momentum values

**Finance**
- Manage financial and other company resources under your control with due respect
Competencies
- Adopting Practical Approaches
- Making Decisions
- Meeting Timescales
- Checking Things
- Following Procedures
- Managing Tasks
- Upholding Standards
- Producing Output

Policy

We are committed to Employment Equity, diversity and inclusion when recruiting internally and externally. All appointments are made in alignment to our Employment Equity goals and we encourage people with disabilities to apply.



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