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Senior Collections Associate

6 months ago

Cape Town, South Africa CDW Full time

**Description**

Bring your career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your job and future. With revenues of over £1 billion, CDW UK is a leading supplier of IT solutions and services to a broad range of commercial and public sector customers globally.

To administer an assigned portion of the Sales Ledgers to generate maximum cash flow, minimise bad debts and provide a high standard of Customer service. You will be supporting the day-to-day activities of the Collections Team and providing support to the Collections Managers; specific Responsibilities/Best Practice

**What we need**:

- Maintain Customer accounts within the designated credit limit and aged
debt profile
- Ensure all sums are paid on outstanding accounts to terms
- Attend regular meetings with sales and other departments to minimise
customer disputes
- Process any credit held orders and contact sales/customers where
necessary
- Record and action all queries and disputed invoices
- Prepare accounts for review by Management when required
- Process journal adjustments as necessary
- Ensure documentation / filing kept up to date and accurate
- Assist with new customer on-boarding onto portals
- Refer any accounts where problems exist at an early stage and prepare
accounts for litigation
- Visit customers when necessary to ensure the smooth running of the account
- Ensure maximum efficiency of the Sales Ledger by liaising with other departments within CDW
- Cover holiday periods and assist with any departmental needs as and when
necessary
- Work closely with Collections Managers to support initiatives and projects for process improvement
- Management of the team cash sheets to maintain the accuracy of sales ledger for collection purposes
- Own the onboarding and training of new staff members and assist with training of existing team members
- Specialise in a field to support the collections’ function.

**What you need to succeed**
- Senior level experience of Credit Control processes
- Working in a team environment, within a fast-moving industry
- Close working relationship with key stakeholders
- Appreciation of the role of Credit in Industry
- Competent IT skills, Excel
- Experience of Dynamics and GETPAID preferable
- Good Communication Skills - Written and Verbal
- Good Organisational Skills and Time Management
- Good Interpersonal Skills
- Ability to work under pressure
- Professional Attitude

**Who we are**:
CDW is a leading technology solutions provider to business, government, education and healthcare organisations in the United Kingdom, Canada, and the United States. Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from startups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small.

**What you can expect from us: Culture, coworkers, careers**:
CDW is not only the People Who Get IT, but the People who get People. Our relationships are fueled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self—and your best ideas—to CDW. Because diverse perspectives bring forth better problem solving—and better solutions for our customers on a rapidly evolving technology landscape.