Protocol, Visits and Events Officer

2 weeks ago

Pretoria, South Africa Foreign & Commonwealth Office Full time

Job Description (Roles and Responsibilities)

**Main purpose of job**:
The Corporate Services Assistant will be an integral part of the Protocol team as well as working on a regular basis with other Corporate Services Departments. Working closely with colleagues to deliver a pro-active, customer focused, service in South Africa.

**Roles and responsibilities**:
Provide a quality customer service. Duties will include managing the South Africa Travel and Movement mailbox, responding to all queries within 24 hours and providing a pro-active quality response, daily walk-in customer service, communicating and working in partnership with all relevant departments such as transport, security and estates with regards to all relevant enquires received, etc.

Manage a quality, pro-active and consistent customer service for new arrivals. This will include duties such as providing welcome packs, post information (i.e. Corporate Services Charter), arrangements around heavy baggage /unaccompanied airfreight (UAF), Certificate A’s, continues and consistent customer engagement, bank letters, meet and greet on arrival date, etc.

Other administrative duties. These duties includes creating and recording note verbal’s, maintaining the staff establishment lists, file and maintain staff records and securing personal information at all times (i.e. locking away all documentation daily before leaving for home), Prism Requisitioning, Hotel bookings, etc.

Conduct inductions to new arriving staff members

Ensuring all paperwork is in order for UK based staff before their departures (ID return, diplomatic plates return and VAT claims finalised).

**Resources managed** (staff and expenditure):
Corporate Credit Card

Essential qualifications, skills and experience
- 3-5 Years administration officer experience
- Good communication skills are essential (verbal and written)
- Computer literacy a must

Desirable qualifications, skills and experience
- 3-5 Years Protocol Officer experience / working in a diplomatic environment
- Required behaviours- Seeing the Big Picture, Managing a Quality Service, Delivering at Pace, Communicating and Influencing, Working Together, Developing Self and Others Application deadline Application deadline - day Application deadline - month Application deadline - year
- 9 May 2023

Grade
- Administrative Officer (AO)

Type of Position
- Permanent

Working hours per week
- 36.5 hours

Region
- Africa

Country/Territory
- South Africa

Location (City)
- Pretoria

Type of Post
- British High Commission

Number of vacancies
- 1

Salary
- R 264,704.80 (per annum)

Start Date Start Date - day Start Date - month Start Date - year
- 1 June 2023

Other benefits and conditions of employment

**Learning and development opportunities (and any specific training courses to be completed)**:
Training will be provided.

The British High Commission pays in full for the Key Care Plus option on Discovery Health for staff including spouses/partners and dependants.
- Once you have successfully completed your probation the British High Commission will contribute 9% of your monthly salary to a Provident Fund.
- Annual leave entitlement of 25 days
- Working hours per week of 36.5

Additional information
- Obtain the relevant permit
- Pay fees for the permit
- Make arrangements to relocate
- Meet the costs to relocation
- The British High Commission do not sponsor visas/work permits except where it may be local practice to do so
- Employees who are not liable to pay local income tax on their Mission salary may have their salaries reduced by the equivalent local income tax amount

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