Events Co-ordinator

3 weeks ago


Pretoria, South Africa Clockwork Jobs Full time

Please note that this position is for people living with disabilities.

**Advert - Events Coordinator**

**(12 Months Fixed Term Contract)**

The position of **Events Coordinator is **vacant. The **Events Coordinator **will report directly to the **Specialist: Client**
**Liaison Office **and forms part of the Member Service and Experience Division. The position is based at GEMS
Head Office in Pretoria.

The remuneration package for this position is negotiable based on qualifications and experience.

The **Events Coordinator **will be required to provide support to the **Specialist: Client Liaison Office **through the identification of event request received from various departments and the implementation of the following Key
Performance Areas (KPAs):

- Monitor and manage the event requests received from stakeholders
- Redirect events to the relevant provincial CLO Office
- Procure HWSS in line with Scheme policies and processes
- Confirm the support from the HWSS agency and provincial CLO office
- Accept and track event requests
- Create reports from various platforms
- Capture events on the various Scheme platforms
- Monitor, track and evaluate and quality assure the HWSS events processes and execution
- Ensure timelines are adhered to by all stakeholders and monitor turnaround times and compliance
- Record, report and monitor transgressions
- Communicate changes with all stakeholders and update reporting templates
- Daily, weekly, and monthly reporting
- Ensure adherence, monitoring and compliance of all stakeholders
- Manage reporting and scheme data sharing within agreed timelines
- Ensure quality and process management of all stakeholders to ensure efficiency in the handling, response and execution of all HWSS events.
- Maintain positive Scheme, member, and stakeholder relations
- Compilation of reports in line with Scheme requirements
- Monitor the quality of servicing post the event, identify training gaps and recommend interventions
- Record, resolve (or escalate) and monitor all escalations
- Manage the Post Event Reporting Process end-to-end
- Create surveys
- Stakeholder Management
- Telephone queries

**Minimum requirements are**:

- NQF Level 5 qualification or equivalent.
- 2 years events coordination experience.
- Advanced computer skills.
- Advanced Excel skills.
- Report writing skills.
- Excellent administrative and skills.
- Excellent written and verbal communication skills.
- Excellent planning and organisational skills.
- Excellent Time Management skills.
- Customer relationship management experience.
- Analytical thinking and the ability to manage multiple priorities.
- Work well in a team and have good interpersonal skills.

**Advantageous**:

- Previous experience in a similar role and industry.
- A post matric qualification.
- Understanding of medical schemes industry.

** _**GEMS employs people with the highest level of integrity - submission to the appropriate**_
- **pre-employment assessment is obligatory to be considered for the position.**_
- Kindly note that information is required for Employment Equity Purposes and information**_
- **gathered is strictly used according to the intended purpose of collection, unless there is a legal**_
- **need or permission is granted from the applicant themselves to make use of it for other purpose**_
- GEMS adopts a hybrid work model**_

**_**GEMS is guided by the principles of employment equity. Preference will be given to groups**_
- **who are underrepresented in accordance with GEMS employment equity plan.**_

**Salary**: R1,000,000.00 - R1,200,000.00 per year

Ability to commute/relocate:

- Pretoria, Gauteng: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma (required)

**Experience**:

- Events co-ordination: 2 years (required)

Application Deadline: 2023/05/12


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