Safari Operations Consultant

1 day ago

Cape Town, South Africa The Joblink Full time

Contact Person for this position:
Ronel Bakker

J**ob Overview**

This position is responsible for handling the operational aspects of agent sales with the company and 3rd party suppliers at all stages of the booking process. You will work closely alongside the East African Specialist throughout the sales process, requiring you to have excellent communication skills and be highly organised and able to multi-task.

**Responsibilities and duties**:

- Working closely alongside the East Africa Specialists to manage some of the administrative and operational tasks of the sales process - from the quote stage though to client travel
- Compiling options for Africa Specialist to present in a quote based on client requirements, with the desire to upsell opportunities or alternatives when the original request is not possible
- Provisionally holding options with the 3rd party supplies, amending as required during requote phases and ensuring timely release of options no longer in play
- Provisionally holding of accommodation on inventory management system
- Confirmation of all services upon guest confirmations, checking for accuracy
- Checking invoices match costs in the quote systema and flagging discrepancies
- Updating systems with timings and booking references on behalf of the East Africa Specialist at reconfirming stage
- Liaising with the Finance team to ensure efficient allocation of deposits to booking
- Provide proactive support to colleagues in peak or leave times
- Proactive approach towards your personal and departmental objectives and working together with management to ensure we reach these targets
- Pre-travel reconfirmations with all suppliers including checks on dietary requirements, rooming allocations are accurate as per client needs
- Attending all training that is offered and proactively growing your knowledge of the company by researching our products (as well as that of 3rd party suppliers) and the countries in which we operate
- Taking a proactive and adaptable approach to learning in terms of sales skills, systems, processes and product knowledge
- Updating systems with timings and booking references on behalf of the East Africa Specialist at the reconfirmation stage
- Preparation of final documents for final checks by East Africa Specialist

**Skills & Experience Required**:

- Excellent communication skills a service delivery mind set and a strong customer service focus both internally with colleagues and externally with suppliers
- Strong administration and organisational skills
- Meticulous attention to detail
- Proactive mindset ad can-do attitude
- Ability to work independently as well as within a broader team setup
- Ability to work well under pressure
- Experience of delivering results in a performance orientated and fast paced sales environment
- Experience and good understanding of the safari tourism environment
- Experience in, and knowledge of East Africa Safari sales advantageous (Kenya and Tanzania)
- Experience working in a sales team environment
- Strong customer service skills (written and telephone)
- Knowledge of sales and reservation systems

***Required work practices**
- Across all interactions, promote the image of the sales team as a best in class externally with our clients and internally with key stakeholders
- As key point of contract and the face of the company, upholding and contributing to the reputation of the company as a leading safari operator
- The Company values that play an important role in how we define ourselves and set ourselves apart. We place high value on living these values in every day work practices. These values are genuine, inspired to do good, caring family spirit, teamwork, dedicated to service consistent quality and going the extra mile
- When staff event happens within working hours it will be compulsory to attend

***Conditions and hours of work**
- You will be required to work in the Cape Town office from Monday - Friday. You are required to work 9 hours per day including a 1 hour lunch break. The working hours are 08h00 to 17h00 with some flexibility
- You may be required to work alternative South African public holidays, for which you may be compensated with time off in lieu. You will be required to be available after hours and on weekends as and when needed, this includes checking online booking platforms for last minute arrivals/bookings (on a rotational basis within the team)
- We operate a 24/7 emergency phone that rotates between consultants for which you will take full responsibility according to a roster for 1 week at a time. Overtime may be required during peak periods

**Salary**:
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