Safari Operations Consultant

2 days ago

Cape Town, South Africa ABC Worldwide Full time

**Responsibilities and Duties**
- Working closely alongside East Africa Specialists to manage some of the administrative and operational tasks of the sales process - from the quote stage through to client travel
- Compiling options for Africa Specialist to present in a quote based on client requirements, with the desire to present upsell opportunities or alternatives when the original request is not possible
- Provisionally holding options with 3rd party suppliers, amending as required during requote phases and ensuring timely release of options no longer in play
- Provisional holding of the company’s accommodation on inventory management system
- Confirmations of all services upon guest confirmation, checking for accuracy
- Checking invoices match costs in the quote system and flagging discrepancies to the East Africa Specialist
- Liaising with the Finance team to ensure efficient allocation of deposits to booking Pre-travel reconfirmations with all suppliers including check on dietary requirements, rooming allocations as per client needs
- Updating systems with timings and booking references on behalf of the East Africa Specialist at the reconfirmation stage
- Preparation of final documents for final checks by East Africa Specialist
- Report any errors or issues to you line manager immediately upon discovery
- Provide proactive support to colleagues during peak or leave times
- Proactive approach towards your personal and departmental targets and working together with management to ensure we reach these targets
- Attending all training that is offered and proactively growing your knowledge of the company by researching our products (as well as that of 3rd party suppliers and the countries in which we operate, therefore continuously improving and strengthening your knowledge of these destinations
- Taking a proactive and adaptable approach to learning in terms of sales skills, systems, processes and product knowledge

**Requirements and Qualifications**
- Strong administration and organizational skills with great attention to detail
- Meticulous attention to detail
- Excellent communications skills, a service delivery mindset and a strong customer service focus both internally with colleagues and externally with suppliers
- Excellent time management skills with the ability to mulit-task and prioritize tasks
- Good computer literacy including the use of inhouse sales systems
- The ability to work well under pressure
- Proactive mindset and can-do attitude
- Ability to work independently as well as within a broader team setup

**Requirements and Qualifications - Advantageous**
- Experience in and knowledge of East Africa safari sales advantageous (Kenya & Tanzania) - at least 3 years’ experience of East Africa and 5 years’ experience in the safari industry
- Experience working in a sales team environment and/or operations background
- Strong sales & customer service skills (written & telephone)
- Knowledge of Business Sales Systems e.g. HubSpot, Bazaruto and ResRequest

**Required work practices**
- Across all interactions, promote the image of the sales team as a best in class externally with our clients and internally with key stakeholders
- As a key point of contact and the face of the company, upholding and contributing to the reputation of the company as a leading safari operator
- The company values are company values that play a significant role in how we define ourselves and set ourselves apart
- We place a high value on living these values in everyday work practices
- These values are genuine, honesty, quality, commitment and care
- When staff events happen within working hours it will be compulsory to attend

**Conditions and Working Hours**
- You will be required to work in the Cape Town office Monday - Friday. You are required to work 9 hours per day including a 1 - hour lunch break. The working hours are 08h00-17h00 with some flexibility.
- You will be required to be available after hours and on weekends (i.e., on standby occasionally) as and when needed. This includes checking online booking platforms for possible last-minute arrivals/bookings (on a rotational basis within the team).
- You will be required to work alternative South African public holidays for which you will be compensated with time off in lieu
- Overtime may be required during peak periods for which you may be compensated with time off in lieu
- We operate a 24/7 emergency phone that rotates between consultants for which you take full responsibility according to a roster for 1 week at a time
- You may be required to travel for work from time to time

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Expected Salary (total monthly package before deductions):
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