Safari Consultant

4 weeks ago

Cape Town, South Africa HotelJobs.co.za Full time

The Aquila Collection are looking for a Safari Consultant within the Reservations Department. The position will be based at the Cape Town Head Office and the consultant will report to Reservations Manager.

**The role of a safari consultant within the travel company required**:

- Discuss client requirements and advise on suitable options.
- Plan, prepare and cost itineraries (travel plans) for clients.
- The creation of high quality intricately planned tailor-made itineraries for a wide range of clients from Honeymooners to Families. You will be ultimately responsible for costing, planning and implementing and confirming these itineraries.
- Ensure the itinerary presented to the client fits their individual requirements as best possible and the supporting information and advice is to the highest standard.
- To achieve the highest levels of client service at all stages of the process to engender repeat business.
- Demonstrating a total commitment to customer service.
- Working within a small team it is imperative you engender good working relationships and have a strong team ethic.
- An in-depth understanding is required of the destinations sold and first-hand knowledge is essential. As such, from time to time, you will be required to visit these destinations on educational trips.

**Personal attributes required**:

- Proficiency in English; knowledge of the additional language is an advantage.
- Possess effective organizational skills and the ability to complete multiple tasks and a high volume of work.
- Excellent time management, organizational, and follow-through skills.
- Ability to respond quickly and accurately to requests for information.
- Support team members and management.

**Skills and Experience** **Required**:

- Minimum 5 years as a destination specialist
- Passion for travel within Africa.
- Excellent communication skills.
- Excellent customer service & selling skills.
- Advanced level of computer literacy.
- Highly organised with strong time management skills.
- Strong attention to detail.
- Results orientated.

**Competencies**:

- Planning, organising and prioritising.
- Customer service and client relationship management.
- Detail orientation and analytic.
- Business acumen.
- Time management skills.
- Excellent oral and written communication skills.
- Problem solving skills.
- Negotiating and influencing skills.
- Able to work under pressure in fast pace busy environment.
- Able to work shifts / after hours / public holiday’s and wee-end should the business require so

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