P&C Operations Coordinator

5 months ago

Cape Town, South Africa Collinson Full time

Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers.

Collinson is the operator of Priority Pass, the world’s original and leading airport experiences programme. Travellers can access a network of 1,500+ lounges and travel experiences, including dining, retail, sleep and spa, in over 650 airports in 148 countries, helping to elevate the journey into something special. We work with the world’s leading payment networks, over 1,400 banks, 90 airlines and 20 hotel groups worldwide.

We have been bringing innovation to the market since inception - from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.

Key clients include Visa, Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.

Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.

Never short of ambition, the success of our business is delivered through the diverse and talented team of over 1,800 global colleagues.

**Purpose of the job**

The P&C Operations Coordinator will deliver a proficient, high volume administration service across the entire employee life cycle.

You will be the first point of contact for query resolution, guidance, or escalation where appropriate and overall help the wider P&C team to deliver an excellent service.

**Key Responsibilities**
- Support the management of the busy centralised P&C inbox
- Coordinate onboarding for new joiners and offboarding for leavers
- Ensure all Right to Work checks are carried out for new joiners plus ongoing checks with existing employees in relation to passport/Visa expiration
- Accurately manage data in to the P&C system, ensure that employee data/information is managed in accordance with GDPR
- Assist with P&C audits/RFPs as instructed
- Globally manage the Company Employee Recognition schemes
- Contribute to the development/maintenance of P&C procedures, process improvements and policies
- Support P&C Advisors and Payroll with employees during Probation period

**Knowledge, skills and experience required**
- Proven track record in a busy and complex P&C administration role
- Ability to accurately maintain a database
- Proficient in Microsoft Office (Word, Excel)
- Knowledge of HR systems is advantageous (Cascade, UKG Ready, Workday)
- Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success._
- We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Act smarter, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients._

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