Site HR Operations Coordinator

3 months ago

Pietermaritzburg, South Africa DHL Full time

**BE PART OF THE WORLD’S LARGEST LOGISTICS COMPANY**

Deutsche Post DHL Group is the world’s leading logistics and mail company.

We’re one of the world’s largest employers, operating in over 220 countries and territories. We’re Europe’s largest postal service, partner for eCommerce and pioneers in secure digital communication. We’re number one in contract logistics and international express delivery, and a leader in the forwarding business.

Join us and you’ll be working for a global company that’s focused on service, quality and sustainability, and using the power of global trade to connect people and improve lives.

And not just for our Customers, but for every member of our Group too.

At DHL Supply Chain South Africa, we’re looking for

**Role Outline**

Responsible for the delivery of HR services, products and systems. Work in liaison with business partners, managers and employees as well as external organizations as required. Focused on improving service delivery quality by streamlining processes and services whilst achieving a cost effective position.

**Key areas of responsibility include**:

- Work time data collection: attendance, absence, holidays, Overtime, night hours, bonus
- Onboarding for new employees on HR processes
- First point of contact for employee’s enquires
- Hiring process documentation and prepare data for contracts
- Transmission of documents to managers (new employees + change)
- Ensure incoming inquiries are answered professionally and efficiently.
- Identify and verify that employees are entitled to receive requested information.
- Perform customer-related data gathering.
- Maintain data accuracy.
- Deliver accurate customer answers.
- Provide friendly, efficient and effective service to customers.
- Escalate / redirect inquiries if required.
- Accurately document inquiries.
- Support guidance on workflow of ‘Employee’ (and ‘Manager of People’) self service transactions.
- Create tickets and enter data into appropriate systems (E.g. Case Management system).
- Deliver clear, concise and timely communication.
- Execute HR Internal Controls.
- Provide HR process advice to employees and managers.
- Provide first line advice and support related to HR policies and processes for local employees and managers
- Communicate effectively with external providers (e.g. payroll, health & safety provider, medical care provider)
- Cooperate closely with Business HR / Resourcing specialist team regarding new employees joining the company.
- Support Business HR on activities related to changes in conditions for existing employees (amendments to contracts, agreements etc.).
- Support Business HR with termination administration.
- Coordinate with the Centers of Excellence to administer HR solutions (e.g. training coordination, compensation and benefits administration, reporting and analysis etc)
- Day-to-day administrative support focus to set standards and instructions
- Tasks / interactions mostly address immediate issues (e.g. daily, weekly or monthly reports / deadlines)
- Generally transactional tasks (e.g. data entry, chasing data and ensuring data accuracy, running reports) with support, supervision and direction readily available as needed
- Understand and work to key HR concepts, processes, methods and tools including metrics, standards and policies
- Knowledge and use of HR systems (e.g. PeopleSoft), including vendor / supplier systems (e.g. Kenexa for EOS)
- Support and interact with business partners, managers and employees on procedures and individual cases (e.g. TUPE administration and calculations)
- Provide advice and support in coordination with MSS / ESS)
- Member of a team to deliver certain HR initiatives

**Qualifications/ Skills/Competencies/Experience**
- 1-2 years previous experience in administration or entry level HR role
- 2 years + experience in logistics industry
- Proficient software skills (MS Word, MS Excel etc)
- Knowledge of labor law (desirable)
- Experience working in a multi cultural team in a multi national environment
- Graduate degree qualification (desirable)
- HR certification (desirable)

**Competencies & Skills**
- Maintains effective relationships with customers
- Develops and delivers high quality / innovative products, services or solutions
- Focuses on customer needs and gains their commitment
- Gains management / colleague support to meet customer needs
- Ensures strategies / plans are aligned and reflect others views
- Develops strategies / plans aligned to broader organizational strategy
- Communicates strategy
- Establishes clear, challenging and achievable objectives
- Aligns resources and the organization within own area of responsibility to achieve objectives
- Regularly reviews and communicates progress against objectives and adjusts as needed
- Champions continuous improvement and innovation
- Inspires results and respect by empowerment, accountability recognition and rewards recognizing the contribution of oth

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