Customer Support Agent

4 days ago

Cape Town, South Africa The Moorings Full time

**If you are passionate about travel and customer service, we have the perfect opportunity for you We are seeking a French-speaking Customer Support Agent to join our yachting division in Cape Town.**

At The Moorings and Sunsail, we plan and deliver fantastic yacht charters across the world.

We have an abiding passion for sailing, taking yachting holidays to the next level across the most spectacular destinations worldwide which keep our customers coming back again and again From independent sailing holidays to fully catered crewed and power yacht charters we offer our customers a range of product options, and most importantly an unforgettable experience.

The secret to our success within the yacht industry lies in our exceptional teams, we are united by the same purpose, to have fun while creating extraordinary experiences on the water.

We take pride in not only inspiring and advising customers during their holiday bookings but also in delivering outstanding service prior to their departure. In this role, you will play a crucial part in providing a premium level of service to all customers through your knowledge, organisational skills, and experience within the pre-departure team. Your role will include assisting guess with all post-sales activities communicated to customers before their holiday.

**Join us and in return you will be rewarded with**:

- Competitive salary + commission
- 21 days annual leave
- Medical aid, Life insurance and Pension
- Wider scope for learning, working with teams across the world
- Travel benefits and retail discounts

**What you will be doing**:

- Manage incoming pre-departure calls from customers, addressing their inquiries and concerns and assist the pre-departure team with post-sales inquiries and communications
- Offer recommendations to improve customers' vacation itineraries and upsell additional services to increase revenue
- Make calls to provide customers with pre-departure information
- Support customers with Shopify orders and related questions
- Conduct outbound calls to collect outstanding final payments
- Oversee the guest list and follow up on missing paperwork to ensure all pre-departure data is collected
- Be adaptable and willing to assist colleagues in the aftersales department and engage in cross-training as necessary
- Create and maintain daily, weekly, and monthly reports
- Report any issues and suggest improvements to management to support trading and enhance customer retention

**What we are looking for**:

- Previous experience in a customer service role
- Outstanding communication skills with a demonstrated ability to foster strong, enduring relationships with clients and colleagues
- Dedicated to exceeding customer expectations and boosting customer satisfaction
- Takes initiative in performance and personal development, effectively tackling challenges
- Confident and motivated, with a strong capacity for teamwork
- Familiar with working in a call center environment
- Knowledge of HubSpot or similar CRM systems is advantageous
- Genuine passion for travel and connecting with others
- Fluent in English and French, with excellent spoken and written skills in both languages
- Flexible schedule, with a willingness to work evening shifts and occasional Saturdays

**Our dedication to equity, diversity & inclusion**:
We believe people are happier and perform best when they are able to be their true self, and that diverse teams deliver better results.

Together we will cultivate a diverse, equitable and inclusive environment, where everyone can flourish. We are committed to driving change through increasing awareness of, and counteracting, unconscious bias; building an inclusive culture, and embracing diversity in all its dimensions

Travelopia is committed to ensuring a work environment that is open, accessible, and inclusive, removing barriers for all individuals. If you require accommodations to participate in the recruitment and selection process, kindly inform us. Our hiring team will work with you to provide suitable accommodations in a timely and confidential manner. Information received will be handled with the utmost discretion.

LI-SR1 #LI-HYBRID

  • Customer Support Agent

    7 months ago

    Cape Town, South Africa The Red Fox Full time

    **The Company**:The Red Fox **Role Name**: Customer Support Agent **Location**: Cape Town **Hours of work**: Monday to Friday 9:00am - 17:00pm **Role summary** The Red Fox, an enterprising contributor in the sports betting industry, provides targeted marketing and operational support for two unique brands. With one brand enjoying established success and...

  • French Customer Support Agent

    7 months ago

    Cape Town, South Africa Language Recruiters Full time

    Join a leading gaming operator in Cape Town as a Sportsbook Call Centre Agent! Key Responsibilities as the **French Customer Support (Sportsbook)** Agent in **Cape Town**: - Offer advice to customers engaging in online sports betting. - Respond to technical and/or account-related queries raised by customers. - Conduct research using available resources,...

  • Customer Support Agent

    6 months ago

    Cape Town, South Africa Capago International Full time

    We currently operate in 10 countries, and welcome more than 250,000 visa applicants each year. As part of our development, we are looking to strengthen our Call center Department and are looking for an experienced **English-speaking Customer Support Agent, **who is dedicated and customer-focused individuals to join our team. **DESCRIPTION OF THE...

  • Spanish Customer Support Agent

    6 months ago

    Cape Town, South Africa ARC Business Process Outsourcing Full time

    ARC is a leading BPO company dedicated to delivering exceptional customer experiences. We are currently seeking a skilled and motivated Spanish Customer Support Agent to join our team in Somerset West. If you are fluent in Spanish and passionate about providing top-notch customer service, we want to hear from you. **Job Description**: As a Spanish Customer...

  • Customer Support Agent

    2 months ago

    Cape Town, South Africa Capital Recruit Full time

    About the Company: We are a leading SaaS provider based in the United States, dedicated to offering innovative and efficient software solutions to businesses globally. Our commitment to excellence and customer satisfaction is at the heart of our operations. Job Overview: We are seeking a highly motivated and customer-oriented individual to join our team as a...

  • Customer Support Agent

    6 months ago

    Cape Town, South Africa Yuppiechef Online (Pty) Ltd Full time

    **Who we are** Yuppiechef is South Africa's premier kitchen and homeware store. We see ourselves as helping people find more moments of joy in their homes through products that make daily life more comfortable, more innovative and more beautiful. Our vision is to build the world's BEST omnichannel shopping experience, providing top class customer support...

  • Customer Support Agent

    3 weeks ago

    Cape Town, South Africa SolaVieve Technologies GmbH Full time

    Position Summary We are searching for inspiring and well-rounded Customer Support Agent to join our digital health platform, Holisticly®, which is designed to offer integrated, whole - person solutions. As a Customer Support Agent, you’ll be the friendly face and problem-solving expert assisting users of the Holisticly health application. Your mission is...

  • Customer Support Agent

    6 months ago

    Cape Town, South Africa LulaBet Full time

    **Company Description** We are a top-tier I-gaming and Sportsbook operator based in Cape Town. Our aim is to deliver a world-class betting experience by providing professional and friendly service, delivered on a state-of-the-art platform. We are a dynamic and experienced team, in an exciting company looking for passionate people to join us. Do you thrive...

  • Customer Support Agent

    6 months ago

    Cape Town, South Africa Capago International Full time

    We currently operate in 10 countries, and welcome more than 250,000 visa applicants each year. As part of our development, we are looking to strengthen our Operations Department and are currently recruiting **Customer Support French Agents,** looking for new challenges within a dynamic and human focused company. **Description** As our Cape Town Contact...

  • Customer Support Agent

    4 weeks ago

    Cape Town, South Africa Ultra Pharmaceutical and Medical Placements Full time

    Well known medical equipment supplier requires a Customer Support Agent to join their team in Cape Town.Area of ResponsibilityProcessing of orders received through Orderwise, Surgicom and  our Service Level Agreement of 24hoursLiaising with customers telephonically and on emailDealing with Sales Consultants regarding queries, requests, sales orders, kits...

  • Dutch Speaking Customer Service Support Agent

    6 months ago

    Cape Town, South Africa Surgo HR & Training Full time

    Our client is recruiting for an experienced Dutch Speaking Customer Service Support Agent to join their remote team. **The role as Customer Service Support Agent**: Maintaining a positive, empathetic and professional attitude toward customers Responding promptly to customer inquiries Communicating with customers through various channels Acknowledging and...

  • Customer Support Agent

    2 months ago

    Cape Town, South Africa The Moorings Full time

    **If you are passionate about travel and customer service, we have the perfect opportunity for you! We are seeking a Pre Departure Support Agent to join our yachting division in Cape Town.** At The Moorings and Sunsail, we plan and deliver fantastic yacht charters across the world. We have an abiding passion for sailing, taking yachting holidays to the...

  • Customer Support Agent

    6 months ago

    Cape Town, South Africa Clickatell Full time

    We Are Innovators & Category Creators Do you have what it takes? There are not many companies that are truly creating the future they imagined and emerging as category creators, we are not imitators and therefore looking for courageous creators! Clickatell is changing the way consumer and brands are engaging and ultimately how commerce will get done. We are...

  • Customer Support Agent

    7 months ago

    Cape Town, South Africa Sedna Full time

    **About the role**: We are looking for a Customer Support Agent to join Sedna to help deliver on our promise of world class customer support for our customers. We are building our Customer Support team in Cape Town and are looking for experienced and technical Support Agents to join us and grow with the business. We have two shifts available:9am-6pm SA and...

  • Customer Care Chat Agent

    3 months ago

    Cape Town, South Africa Turfsport Full time

    **Who we are**: A leading provider of omni-channel wagering software for casino, sports, horse racing, numbers and more. **TURFSPORT** provides fully managed end-to-end solutions for online, mobile and retail operators. In order to provide even more innovation and react faster to the growing demands of the iGaming industry **TURFSPORT** has entered into a...

  • Sales Agent Support Officer

    2 months ago

    Cape Town, Western Cape, South Africa Mukuru Full time

    Job OverviewThis role is part of the Mukuru team that provides support to their field agents. The successful candidate will be responsible for ensuring that the service provided to these agents meets the expected standards.Key ResponsibilitiesAssisting Field Agents: Respond to queries and provide assistance to field agents via various communication...

  • Customer Service Agent

    3 months ago

    Cape Town, South Africa Time Personnel Full time

    **Job Overview**: **Date Posted**: Posted 18 hours ago- **Location**: Cape Town, Western Cape- **Job Title**: Customer Service Agent- **Education Level**: High School / Matric- **Job Level**: Intermediate- **Minimum Experience**: 3 - 5 Years**Customer Service Agent position available in Cape Town.**: Are you a customer-focused Sales Administrator with...

  • Customer service agent

    1 month ago

    Cape Town, South Africa The Unlimited Force Full time

    We create unforgettable experiences fo our clients, whether through live events, product marketing or brand activation. We're looking for passionate, vibrant individual to join our team as a customer service agent. If you have a flair in driving conversations and good in engaging with people, this is the perfect opportunity for you!Why join us?- Fun, dynamic...

  • Customer Support Agent

    6 months ago

    Cape Town, South Africa Yoco Full time

    **Who we are**: Yoco was founded in 2015 and now processes over US$2 billion annually. We’re the payments provider for over 200 000 self-employed, and opening commerce for all. We’re breaking down barriers and unlocking economic opportunities that enable people to thrive. We have over 350 team members globally, operating across international markets,...

  • Customer Technical Support

    6 months ago

    Cape Town, South Africa SA COMMERCIAL Full time

    **English Technical Support Agent** We are actively recruiting experienced call centre agents to join our dynamic team, providing customer service for retail software and equipment in a first-line tech support capacity. This role specifically caters to English and speaking customers in the US and Europe. As part of our growing team, you will be based in Cape...