Customer Support Agent

2 weeks ago

Cape Town, South Africa SolaVieve Technologies GmbH Full time

Position Summary

We are searching for inspiring and well-rounded Customer Support Agent to join our digital health platform, Holisticly®, which is designed to offer integrated, whole - person solutions. As a Customer Support Agent, you’ll be the friendly face and problem-solving expert assisting users of the Holisticly health application. Your mission is to provide exceptional customer support across multiple channels—chat, phone, and email—ensuring a seamless experience for every user.

Tasks

Your duties will include:

  • Respond to booking inquiries and assist with scheduling health-related activities.
  • Guide users in navigating and understanding Holisticly's features.
  • Troubleshoot technical issues with the app and escalate when necessary.
  • Deliver prompt, clear, and empathetic support via live chat, phone calls, and email.
  • Maintain a professional and personable tone, ensuring users feel heard and valued.
  • Analyze user issues and provide effective solutions.
  • Proactively identify recurring problems and suggest improvements to the app’s functionality or user experience.
  • Work closely with the technical and customer success teams to resolve complex queries.
  • Share insights from user interactions to help enhance the app and its services.
Requirements

Experience

  • Prior experience in customer support, especially with tech or app-based platforms, is a plus.
  • Availability to work USA hours.
  • Reliable internet connection and a quiet workspace for calls and chats.
  • Fluent in English; additional language skills are a bonus.

bonus points

  • Experience using ClickUp project management tools or similar
  • Experience using Microsoft Office/Google products

Knowledge, Skills & Abilities

  • High proficiency in spoken and written English
  • Excellent organizational skills
  • Excellent communication skills, both oral and written
  • Comfortable with app troubleshooting and basic technical support.
  • Quick thinking with a knack for turning challenges into opportunities for great customer experiences.
  • Clear, friendly, and adaptable while building rapport with users, ensuring they feel supported and appreciated.
  • Ability to balance multiple inquiries effectively during a shift.
  • Shared holistic health and wellbeing values
  • Affinity for incorporating the company voice and brand into health topics while networking
  • Ability to work remotely
  • Ability to work evenings and/or weekends, based on business needs

This role is ideal for a motivated, customer-focused individual who enjoys helping others and thrives in a dynamic, remote working environment

Connectivity / Technology:

Your internet connectivity is sufficiently maintained, allowing you to hold online meetings and accomplish tasks.

Your devices (e.g. laptops and/or smartphones) are sufficiently maintained, allowing you to use these gadgets to accomplish tasks and to communicate with your team.

Benefits
  • Equal opportunities - our flat hierarchy elevates each staff member making every opinion impactful
  • Hands-on experience and the opportunity for personal and professional development
  • Collaborative team environment - we support each other through patience, kindness, and the promotion of perseverance
  • Long-lasting impact - you get the opportunity to make the world a healthier place through meaningful and purpose-driven work.

Location

The location of Solavieve GmbH is Heidelberg, Germany. However, this position is remote and can be performed from any location.

Please submit your CV in English.

At SolaVieve, we don't just accept diversity—we celebrate it. We're proudly committed to equal employment opportunities no matter your gender, race, religion, age, sexual orientation, disability, or place of origin. We cherish each person's contribution to our overall identity, purpose, and goals.



SolaVieve® is a progressive technology and operations company revolutionizing the concept of digital health and wellness. Combining AI, telemedicine, and 40+ years of experience, we’re committed to improving health literacy worldwide, promoting preventive care, and providing integrative and digitized health solutions to a global community.

Our Holisticly® app combines state-of-the-art technology and telehealth, enabling us to provide clients with affordable and personalized health solutions that match their needs, desires, and lifestyles.

Within Holisticly®, you can find a wide range of engaging, educational, and evidence-based products and services, including Articles, Podcasts, Videos, and more

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