Front of House Manager

1 week ago


Stellenbosch, South Africa De Toren Private Cellar Full time

**The De Toren Private Cellar team has a vacancy for a full-time Receptionist/ Front of House Manager opening from the 14th of October 2024.**

The main responsibility of this role is to be the face of our prestigious brand to welcome and actively engage with guests. The daily administrative duties such as order processing along with the management of clients’ requirements and their experience are vital in this role. You will be supported by the Client Relationship Manager, reporting to the Marketing Manager.

**Requirement & Experience**:

- Basic understanding and passion for the wine industry
- Matric and Degree in Business Administration/relevant
- 2 years’ experience in business administration and hospitality
- Experience in the luxury industry will be highly advantageous
- Above average communication skills (verbal & written) - proficient in both English & Afrikaans
- Tech-savvy and proactive, solution-driven
- Accuracy and attention to detail with the ability to handle different responsibilities at the same time
- Outgoing, friendly and approachable personality
- Professional ethics and well-groomed at all times
- Computer Literacy - Microsoft Office proficiency (Word, Excel, Outlook) required & SAP experience will be advantageous
- Own transport

**Day to day responsibilities include**:

- Diarise client bookings and internal meetings in the digital company diary
- Answering all incoming calls to reception and assist/divert calls
- Daily diary communication to cleaning staff and setup in the Tasting Room/Vinotheque for wine tastings (incl. decanting of wines)
- Assist any walk-in customers including meeting, greeting, and attending to the needs of guests, to ensure a luxurious customer service experience
- Processing of all wine orders and liaise with courier regarding deliveries/collections
- Capturing Invoices/Delivery notes on accounting system (SAP)
- Submitting all credit card payments for Finance
- Inventory management of wine in tasting/bar area/warehouse
- Take minutes during Friday Farm meeting
- Setup for weekend events on Fridays with assistance
- Communication with platinum and golden clients
- Undertake any other ad-hoc duties relevant to the post, as and when required

Working hours are from 8:00 - 17:00 from Monday to Thursday and 8:00 - 16:00 on Friday.

**Job Types**: Full-time, Permanent


  • Front of House Manager

    4 months ago


    Stellenbosch, South Africa The Wine Glass Stellenbosch Full time

    **ABOUT THE ROLE**: The Wine Glass, a restaurant and wine bar in Stellenbosch, seeks a skilled Front of House Manager to oversee front of house management and customer service. Responsible for setting and maintaining SOPs, training and managing the FOH team, and ensuring a welcoming ambience, success in this role is measured by seamless guest experiences,...

  • Front of House

    4 months ago


    Stellenbosch, South Africa Human Logic Recruitment Agency Full time

    Upmarket Guest Farm wants to employ an experienced Front of House to assist them with guest liaison, management, administration and bookings. **Salary**: R20,000.00 - R25,000.00 per month Ability to Commute: - Stellenbosch, Western Cape (required) Ability to Relocate: - Stellenbosch, Western Cape: Relocate before starting work (required)


  • Stellenbosch, South Africa Zorgvliet Wine Estate Full time

    Location: Zorgvliet Wines, Stellenbosch Zorgvliet Wines, a premier wine estate nestled in the heart of Stellenbosch, is seeking passionate and dedicated individuals to join our team as Front of House Staff. If you have a keen interest in hospitality and enjoy creating memorable experiences for guests, we want to hear from you! **Key Responsibilities**: -...

  • Front of House

    4 months ago


    Stellenbosch, South Africa Human Logic Recruitment Agency Full time

    My client has a Guest Farm on the Helshoogte Pass and is seeking the services of a Front of House / Receptionist to resume duty ASAP. ONLY SHORT-LISTED CANDIDATES WILL BE CONTACTED. **Salary**: R15 000,00 - R20 000,00 per month Ability to Commute: - Stellenbosch, Western Cape (required) Ability to Relocate: - Stellenbosch, Western Cape: Relocate before...


  • Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full time

    We are searching for a young, enthusiastic and organised Front of House Assistant Manager to join the Hospitality Team of a beautiful Wine Estate in Stellenbosch. The purpose of this position is to execute the delivery of the hospitality experience, to meet and exceed customer expectations in the Restaurant & Tasting Room, to execute Functions, and to assist...


  • Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full time

    Our beautiful Guest House in the Banhoek valley is looking for a dynamic and passionate Front of House Assistant. The following requirements are essential and expected of an employee to be considered: - Competent computer literacy - MS office, Outlook and Nightbridge - Great communication skills - Outstanding administrative skills and attention to detail -...


  • Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full time

    A 4* Boutique Hotel is looking to employ a Front of House Supervisor/Hostess with the following requirements: - 2 years' experience in a similiar environment - Food and beverage experience - Expereience in Front Office - Drivers license advantageous - ** Must be willing to work shifts, weekends and public holidays**:


  • Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full time

    **Hospitality and Outdoor - New Vacancy - Front of House Supervisor/Hostess** **Boutique Hotel - Stellenbosch** **Requirements**: - 2 years' experience in a similar environment. - Food and beverage experience. - Deadline orientated and a good eye for detail and ability to multitask. - Good planning and organizational skills. - Driver’s license...

  • Front of House Manager

    4 months ago


    Stellenbosch, South Africa The Joblink Full time

    Contact person for this position: Cathrine Hendricks **Responsibilities**: - Day to day management, running, planning and organising of the guesthouse, conference facility, wine tasting and functions, including liaison with booking platforms. - Promoting and marketing the business and the wine of the estate. - Ordering, purchasing, and controlling of...

  • Assistant Manager

    3 months ago


    Stellenbosch, South Africa The Wild Mushroom Country House Full time

    **Assistant Manager for a 5-star Guest House.** This is an exciting opportunity for a young professional looking to gain experience at a 5-star, award-winning establishment. This position will develop you as an all-rounder in the industry and will impart the skills and experience needed to enhance your career. **Requirements**: - A Hotel School...


  • Stellenbosch, Western Cape, South Africa abc Full time

    **Salary**: Negotiable depending on experience (R11k - R14k) The position available, entails the following: 1. To undertake front of house duties, including greeting and attending to the needs of guests, to ensure a superb customer service experience. 2. To build a good rapport with all guests and resolve any complaints/issues quickly to maintain high...


  • Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full time

    **Job description**: 1. To undertake front of house duties, including greeting and attending to the needs of guests, to ensure a superb customer service experience. 2. To build a good rapport with all guests and resolve any complaints/issues quickly to maintain high quality customer service. 3. To deal with guest requests to ensure a comfortable and...

  • Assistant Manager

    4 months ago


    Stellenbosch, South Africa Seasoned Recruitment Full time

    We are looking for trusty, well-presented front of house manager to join our team. Contingent on their placement, front of house manager may be responsible for receiving guests, escorting them to their tables, and conveying their requests to kitchen staff. You should also provide customers with a check upon completion of their meal. Must have great food and...

  • Assistant Manager

    3 months ago


    Stellenbosch, South Africa The Wild Mushroom 5 Star Country Guest House Full time

    **Assistant Manager for a 5-star Guest House.** This is an exciting opportunity for a young professional looking to gain experience at a 5-star, award-winning establishment. This position will develop you as an all-rounder in the industry and will impart the skills and experience needed to enhance your career. **Requirements**: - A Hotel School...

  • Front Office

    4 months ago


    Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full time

    To provide the best possible standard in service to all guests that is inline with the Hotel Policies and Procedures. - To take operational responsibility for all aspects of Reservations, Reception, Concierge and Switchboard - To scheduling team members to ensure the correct level of coverage - Oversee and maintain departmental handover procedures - Ensure...

  • Guest House Manager

    1 hour ago


    Stellenbosch, South Africa Helderberg Personnel cc Full time

    Key Responsibilities: Oversee daily operations, including guest check-ins / outs, reservations, and housekeeping. Manage and train staff, ensuring adherence to service standards and operational procedures. Develop and implement marketing strategies to attract guests and increase occupancy rates. Handle guest inquiries, feedback, and complaints with...

  • Front Office Manager

    3 months ago


    Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full time

    Situated in the heart of Stellenbosch Wine Country, this beautiful boutique hotel and guest estate offers panoramic views of the breath-taking surrounding mountains and vineyards. We are in search of a highly polished and sufficiently experienced FRONT OFFICE MANAGER to take on responsibilities for Front Desk Reception, Concierge, Guest Relations, Admin &...


  • Stellenbosch, Western Cape, South Africa Merand Corbett & Associates Full time

    Hotel Receptionist Job DescriptionWe are seeking a highly skilled and experienced Hotel Receptionist to join our team at Merand Corbett & Associates. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a warm and welcoming experience from check-in to check-out.Key...

  • Restaurant Manager

    4 months ago


    Stellenbosch, South Africa Seasoned recruitment Full time

    We are looking for a Restaurant Manager to lead all aspects of our business. You will deliver a high-quality menu and motivate our staff to provide excellent customer service. Restaurant Manager responsibilities include maintaining the restaurant’s revenue, profitability and quality goals. You will ensure efficient restaurant operation, as well as...

  • Guest House Manager

    4 months ago


    Stellenbosch, South Africa Nilberg Full time

    We are recruiting an experience Guest house Manager who will be responsible for the day-to-day operations of all housekeeping and laundry functions and occasionally assist in cooking and buying food supplies. **Specifications**: - Fluent in English - Drivers License - Used to large dogs - Service minded - Flexible **Salary**: From R12,000.00 per...