Customer Service Centre Manager

2 weeks ago

Centurion, South Africa Acrobranch Adventure Park Full time

Acrobranch Adventure Park, market leader in Tree-top Adventures in SA, is looking for a young, dynamic and driven Customer Service Centre Manager.

**CUSTOMER SUPPORT (Verbal and Nonverbal)**
- _Enquiries:_

Proper and accurate information to be provided to clients & requirements identified and met. Effective dealing with customer concerns/complaints & resolving all matters efficiently.
- _Refunds:_

Customer Refunds to be reimbursed within our Terms & Conditions & weekly refund report send to Finance Department for processing and record keeping.
- _Vouchers_**:
Ensuring clients are informed of the vouchers instead of refunds & approved accordingly based on Terms & Conditions. Responsible for activating & testing vouchers & editing the information on design (includes proper record keeping of all vouchers issued).
- _Bookings_**:

- _Business:_

Team Building/School Outing Business: Follow up and securing bookings. Ensure invoicing is correct/accurate and balance on systems.
- _Salespeople:_

Lead revenue (separate from the Bookings office leads) monitor and inform HR on commissions payable.

**ADMIN SUPPORT**
- _Payments and deposits_**:
Follow up and ensure payments and deposits are received prior to the booking dates. This also includes follow up on outstanding payments & daily deposit checks recorded.
- _Monthly Reporting_**:
Departmental reporting to the CEO and tracking of revenue and booking conversions in the form of a Monthly Report.
- _Monthly Consultant Incentive Reports_**:
This includes an even distribution of lead types. Incentive report compiled and sent to HR before payroll deadline, combining all the revenue & also per consultant received.

**PARK SUPPORT _(TuriTop & iKentoo)_**
- Calendar Updates:_
- Responsible for adding/blocking courses/dates in line with public & school holidays, summer & winter time slots & ensure all time slots display as per the rule. This include ensuring that all calendars are set in advance & tested for accuracy in dates and pricing.
- Services:_
- Adding new parks/services applicable. Ensuring information is sent and communicated on park rules & added to **TuriTop** calendars for park launch.
- Occasional addition and removal of staff to assist when the HR Manager is unavailable to action.
- Adding of new buttons on **iKentoo** for course offerings, merchandise, promotions & updating the parks where applicable. Ensuring % & rand value accuracy when loading the codes in the back-office. Removal of the buttons when campaigns/promos come to an end. This also includes updating a promo list on a regular basis with all specials & promotions active from time to time.

**CONSULTANT SUPPORT**:

- Customer Service Consultants:_
- This includes all staff related matters - time keeping, staff training, assisting with recruitment, instruction & proper communication on campaigns, phone extension management rotation, and salespeople lead incentive submission.
- Managing and distributing **Fresh Desk tickets** fairly amongst the consultants, monitoring conversion rates & daily resolution times.

**MARKETING SUPPORT**
- Close working relationship with the sales and marketing manager for concise information/insight on specials & updating consultants/parks on changes & launch/expiry/validity dates. Voucher/s & bulk voucher issues for campaigns, promo codes loaded & effective communication support provided to all consultants & park managers.
- Departmental Sales and Marketing Efforts.
- Assisting with site visits where needed & arranging video shoots for trade exchanges.
- Ensure all information are monitored and verified for accuracy.

**Own Reliable transport** is a must.

**Qualifications & Experience**:

- Matric
- Relevant tertiary qualification **(Call Centre Management/Office Management)**

The role is based in **The Reeds - **Centurion, at Acrobranch Head Quarters**.

Working hours are typically:
**Mon - Fri**: 08h00 am - 17h00 pm

You will be required to step in at last minutes notice to cover for a customer service consultant that might have an emergency and cannot make it to work over a weekend, all to ensure the smooth running of the customer service center.

**Job Types**: Full-time, Permanent

Pay: R10,000.00 - R12,000.00 per month

  • Customer Experience Ambassador

    5 days ago

    Centurion, South Africa CLC Full time

    Company based in Centurion searching for dynamic and customer focused Customer Experience Ambassadors with an Intermediate Life Support or Advanced Life Support qualification. The purpose of the role is to of perform customer service-related duties in a 24/7 Emergency Call Centre, including the effective handling of inbound and outbound calls, logging cases...

  • Snr Manager: Service Desk

    4 days ago

    Centurion, South Africa BCXP Full time

    Business unit, Department, Reporting Business Unit Cloud Platform Solutions Department Customer First Centre Reports to Executive: Customer First Centre Job Grade/Leve; M4 Core Description Provide leadership and management to the Customer First Centre capabilities, aligning service delivery with contractual obligations, driving service excellence and...

  • Customer Experience Ambassador

    1 day ago

    Centurion, South Africa CLC Full time

    Applicants must meet the following minimum requirements: - Matric Certificate - Computer Literate (Microsoft Outlook, Word, Excel) - Minimum 2 Years working experience in a emergency contact centre environment - Intermediate Life Support or Advanced Life Support qualifications and experience to handle medical emergency calls - Excellent customer service...

  • Customer Service

    5 days ago

    Centurion, South Africa Immigration Migration Full time

    **Customer Service** **2023-07-13 - 2023-08-12** **PERMANENT** **JHB000153** **SALES AND MARKETING** **Gauteng**, Centurion** Customer Service Consultant - Responsibilities for Junior Customer Service Agent - Processing of Customer Orders - Handling of Customer queries - Excellent verbal and written communication skills - Collaborating with Sales Reps,...

  • Call Centre Agent

    4 days ago

    Centurion, South Africa Only the Best Full time

    **Skills**: - Customer ServiceCustomer CareCustomer Satisfaction **Industries**: - Insurance **Description**: A leading insurance company is seeking Call Centre Agents for both their sales and customer service departments, based in Centurion. Minimum requirements: - Must stay within a 30km radius of Centurion - 6 months Call Centre experience - Matric...

  • Customer Support and Filing Clerk

    2 weeks ago

    Centurion, South Africa StaffCentral Consulting Full time

    **Job Duties/Responsibilities will include**: Verify and update all customer details onto the system Review and assess customers affordability and credit worthiness Offer debit order option with every customers' call Capture 30 Orders per hour Maintain customer services Ensure a polite, friendly, and professional confirmation service is offered to all...

  • Customer Care Consultant

    5 days ago

    Centurion, South Africa Sydsen Full time

    We are looking for a young and enthusiastic individual to join our team as a **Customer Care Consultant.** **Responsibilities**: - Provide Customer support/services within the customer care centre - Resolve customer enquiries and complaints - Liaise with the dealer network; Dealer Support - Capture, record, and report on new leads as and when they land -...

  • Customer Care Technician

    4 days ago

    Centurion, South Africa ORBCOMM Full time

    The advertised position will report to the Senior Manager of Solutions Delivery. **The Job requirements**: - Excellent telephonic communication skills. - Excellent Administration skills. - Good communication skills, both written and verbal. - Advanced MS Office Skills. - High levels of attention to detail to ensure accuracy and completeness. - Ability to...

  • Incident Management Consultants

    Found in: Whatjobs ZA C2 - 1 week ago

    Centurion, South Africa Customer Loyalty Consultants Full time

    We are seeking Afrikaans speaking Incident Management Consultants who specialise in Plumbing Claims and are willing to work shifts. Minimum Requirements: Grade 12 certificate or equivalent Level 4 qualification issued by SAQA Computer Literacy MS Office: Work, Excel, Outlook Intermediate Skill level Clear Criminal and ITC Record Relevant FAIS Credits &...

  • Incident Management Consultants

    Found in: Talent ZA 2A C2 - 1 week ago

    Centurion, South Africa Customer Loyalty Consultants Full time

    We are seeking Afrikaans speaking Incident Management Consultants who specialise in Plumbing Claims and are willing to work shifts. Minimum Requirements: Grade 12 certificate or equivalent Level 4 qualification issued by SAQAComputer Literacy MS Office: Work, Excel, Outlook Intermediate Skill levelClear Criminal and ITC RecordRelevant FAIS Credits & FAIS...

  • Manager: IT Service Desk

    4 days ago

    Centurion, South Africa BCXP Full time

    Business unit, Department, Reporting Business Unit CPS Department Service Management - CFC Position reports to Senior Manager Job grade/level M5 Core Description Responsible for Positioning and support for IT Service desk offerings and solutions in accordance with business processing requirements and operational and service level agreements and to ensure...

  • Incident Management Consultants

    Found in: Talent ZA C2 - 1 week ago

    Centurion, South Africa Customer Loyalty Consultants Full time

    CLC is based in Centurion, Gauteng, and operates mostly within the Short-Term Insurance Industry. CLC is a dynamic and forward-thinking company committed to delivering excellence. As a leader in our field, we pride ourselves on innovation, professionalism, and a commitment to our clients' success.We are seeking Afrikaans speaking Incident Management...

  • Incident Management Consultants – Special Peril Claims(Non-Motor)

    Found in: Whatjobs ZA C2 - 1 week ago

    Centurion, South Africa Customer Loyalty Consultants Full time

    We are seeking Afrikaans speaking Incident Management Consultants who specialise in Special Peril Claims and are willing to work shifts.Minimum Requirements: Grade 12 certificate or equivalent Level 4 qualification issued by SAQA Computer Literacy MS Office: Work, Excel, Outlook Intermediate Skill level Clear Criminal and ITC Record Relevant FAIS Credits &...

  • Incident Management Consultants – Special Peril Claims(Non-Motor)

    Found in: Talent ZA 2A C2 - 1 week ago

    Centurion, South Africa Customer Loyalty Consultants Full time

    We are seeking Afrikaans speaking Incident Management Consultants who specialise in Special Peril Claims and are willing to work shifts.Minimum Requirements:Grade 12 certificate or equivalent Level 4 qualification issued by SAQAComputer Literacy MS Office: Work, Excel, Outlook Intermediate Skill levelClear Criminal and ITC RecordRelevant FAIS Credits &...

  • Incident Management Consultants – Special Peril Claims(Non-Motor)

    Found in: Talent ZA C2 - 1 week ago

    Centurion, South Africa Customer Loyalty Consultants Full time

    CLC is based in Centurion, Gauteng, and operates mostly within the Short-Term Insurance Industry. CLC is a dynamic and forward-thinking company committed to delivering excellence. As a leader in our field, we pride ourselves on innovation, professionalism, and a commitment to our clients' success.We are seeking Afrikaans speaking Incident Management...

  • Manager: Service Support

    2 weeks ago

    Centurion, South Africa BCXP Full time

    Business unit, Department, Reporting Business Unit CPS Department Customer First Centre (CFC) Reports To **Snr Manager**: Monitoring & Surveillance Grade M5 Core Description To manage the monitoring and management of solutions from a costing and billing perspective, in alignment with customer requirements i.e. Bronze, Silver, Gold, Platinum Solutions. To...

  • Call Centre Agent

    3 days ago

    Centurion, South Africa SydSen Recruit Full time

    Gauteng, Centurion - R8 000 - R10 000 + Commission Monthly Basic Plus Commission (Market related, Negotiable) **Call Centre Agent** - Irene, Centurion. **About the Company**: Lead Worx is a proud subsidiary of Sydsen Group. Under the expert guidance of industry leading founders, this business grew from a traditional call centre to a state-of-the-art, high...

  • IT Customer Support and Service Delivery Officer

    4 days ago

    Centurion, South Africa CareerfinderZA Full time

    Key Performance Area: - Effectively monitor, control and support service delivery, ensuring systems, methodologies and procedures are followed for the optimum delivery of service - Review and optimize processes and procedures - Ensure that delivered services are fit for purpose, carrying out relevant reviews as necessary - Manage the services provided by...

  • Ops Mngr: Helpdesk Customer Services

    4 days ago

    Centurion, South Africa BCXP Full time

    Business unit, Department, Reporting **Business Unit**: **Department**: **Reports to**: Core Description The purpose of the job is to provide a well-managed and operational Helpdesk and helpdesk environment for BCX Retail to maintain and improve customer satisfaction levels. Key Deliverables / Primary Functions Maintain & exceed customer...

  • Commercial Claims Consultant: Motor and Non-Motor

    Found in: Talent ZA C2 - 23 hours ago

    Centurion, South Africa Customer Loyalty Consultants Full time

    CLC is currently recruiting experienced Short-Term Insurance Claims Consultants, who specialise in Commercial-Lines: Non-Motor and Motor Claims, to join our Claims Department.The purpose is the effective claims handling and settlement of claims. Ensure efficient service levels to internal and external clients. These duties include accurate reserving of a...