Customer Service
2 weeks ago
**Customer Service**
**2023-07-13 - 2023-08-12**
**PERMANENT**
**JHB000153**
**SALES AND MARKETING**
**Gauteng**, Centurion**
Customer Service Consultant
- Responsibilities for Junior Customer Service Agent
- Processing of Customer Orders
- Handling of Customer queries
- Excellent verbal and written communication skills
- Collaborating with Sales Reps, Sales Agents, and Customers daily
- Collaborating with various departments within IML to achieve goals
- Listen attentively to questions and concerns and respond promptly with a resolution according to company guidelines
- Always maintain a courteous and calm manner to de-escalate stressful situations
- Document personal information to create, update, or adjust customer accounts
- Provide and respond to feedback about any aspect of the job or its duties
- Suggest products and services to clients based on their requests and needs
- Ability to remain calm and composed in a fast-paced, high-pressure environment
- Good empathy and listening skills to de-escalate situations and identify the underlying issues of a problem
Experience
- Prior 3 years' experience working in call centers or as a customer service agent is an advantage.
Personal Skills/Attributes
- Good communication,
- Motivated and self-driven,
- Good capture accuracy,
- Able to work under pressure,
- Able to work in a diverse environment,
- Team Player
Knowledge
- Customer Service
Desired Skills
- Excellent customer service
- Good communication skills
- Call Center Services
- MS Office Suite
- Good capture skills
Desired Work Experience
- 2 to 5 years Client / Customer Support
Desired Qualification Level
- Grade 12 / Matric
- For more information please contact:
**Samantha Le Roux
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