Fo - Guest Service Supervisor

7 days ago

Durban, South Africa Hilton Full time

To be a passionate host and highly collaborative member of the guest service team who assists the Front Office Manager in leading the department and delivering brighthearted customer experiences, mainly in Front Office but also in F&B.

**What will I be doing?**
- Execute duties as assigned by the Front Office Manager or General Manager
- Organise the work area to be able to deliver brighthearted service from welcome to good-bye in assigned shifts (early, late, night)
- Provide a friendly and brand unique welcome to guests (Check In)
- Supervise and support Guest Service Agents Front Office in delivering brighthearted customer service in all shifts (early, late, night) and enrolling Hilton Honors
- Demonstrate an awareness of guest priorities, anticipate needs, build rapport and resolve guest problems very quickly
- Close guest transactions in Front Office effectively, solicit feedback, and deliver a memorable goodbye (Check out)
- Assist the Front Office Manager in providing a safe and stimulating working environment, allowing all Guest Service Front Office Team Members to thrive and grow their skills.
- Train new Guest Service Front Office Team Members on processes, products, systems and brighthearted guest service delivery as per guidance of the Front Office Manager
- Regularly attend mandatory F&B service trainings to be ready to work shifts in F&B service should it be required. Duties of a GS Front Office Supervisor, who is scheduled to work in F&B can also include the order-taking, delivery of any food and/or beverage items, and clearing of tables.
- Be a positive and very active contributor in meetings (e.g. Huddles) with the Guest Service Front Office team to help achieve / maintain a high level of trust & engagement
- Assist the Front Office Manager in planning, offering and conducting regular skills and system trainings for Guest Service Agents Front Office and F&B.
- Volunteer to participate in company campaigns like TwP or Team Members committees such as the Brighthearted Committee
- Provide constructive suggestions/feedback to the Front Office Manager on product, processes
- Always deliver 'fair share' in team task elements of the role and support colleagues whose workload may temporarily be heavy.
- Be a role model for others in regards to passionate, friendly guest service in line with HGI brand values and personality behaviours.

**What are we looking for?**

A Front Office Guest Service Supervisor serving Hilton Brand hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information to resolve conflicts
- Basic mathematical skills and considerable skill in the use and operation of a calculator to prepare complex mathematical calculations without error
- Ability to listen effectively and comprehend the English language to understand and obtain instructions and information
- Ability to see and hear in order to observe and detect signs of emergency situations

**What will it be like to work for Hilton?**

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

  • Guest Services Supervisor

    1 week ago

    Durban, South Africa Hilton Full time

    Guest Services Supervisor A Guest Services Supervisor supports the Front Office Manager to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. **What will I be doing?** As a Guest Services Supervisor, you will support the Front Office Manager to ensure that Team Members...

  • Guest Experience Supervisor sa

    2 months ago

    Durban, South Africa Marriott International, Inc Full time

    **Additional Information** **Job Number**24187633 **Job Category**Rooms & Guest Services Operations **Location**Protea Hotel Fire & Ice! Durban Umhlanga Ridge, 14 Palm Boulevard, Umhlanga Ridge, Durban, South Africa, South Africa, 4320 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all guest check-ins, verifying...

  • Guest House Front Office Supervisor

    7 days ago

    Durban, South Africa ACEEED Full time

    **Requirements**: - Grade 12 - Relevant Qualification - 3 years work experience as front office supervisor in a guest house. - Excellent communication skills - Knowledge of Kitchen & Restaurant would be an added advantage. - Good management skills - Expert decision-making abilities - Basic financial / budget acumen - Driver's License Remuneration - R3500 -...

  • Laundry Supervisor

    2 months ago

    Durban, South Africa Hilton Full time

    Laundry Supervisor A Laundry Supervisor is responsible for managing overall daily operations of the Laundry Room to deliver an excellent Guest and Member experience while ensuring quality controls and guest inquiries. **What will I be doing?** As a Laundry Supervisor, you are responsible for managing overall daily operations of the Laundry Room to deliver...

  • Front Office Supervisor

    2 months ago

    Durban, South Africa Hilton Full time

    Front Office Supervisor A Front Office Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. **What will I be doing?** As a Front Office Supervisor within Hilton Garden Inn Umhlanga Arch, you will oversee the front office activities...

  • Front Office Supervisor

    4 months ago

    Durban, South Africa Hilton Full time

    Front Office Supervisor A Front Office Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. **What will I be doing?** As a Front Office Supervisor within Hilton Garden Inn Umhlanga Arch, you will oversee the front office activities...

  • Night Guest Service Agent

    4 months ago

    Durban, South Africa Hilton Full time

    Night Guest Service Agent A Night Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. This role predominantly entails night work however there will be a large extent of day shifts embodied as well, therefore the successful applicant is...

  • Engineering Supervisor

    7 months ago

    Durban, South Africa Hilton Full time

    Engineering Supervisor An Engineering Supervisor is responsible for all maintenance issues within the hotel to deliver an excellent Guest and Member experience while performing daily checks, repairing equipment, and coordinating renovation projects. **What will I be doing?** As an Engineering Supervisor, you will be responsible for all maintenance issues...

  • Engineering Supervisor

    7 months ago

    Durban, South Africa Hilton Full time

    An Engineering Supervisor is responsible for all maintenance issues within the hotel to deliver an excellent Guest and Member experience while performing daily checks, repairing equipment, and coordinating renovation projects. **What will I be doing?** As an Engineering Supervisor, you will be responsible for all maintenance issues within the hotel, daily,...

  • Food & Drink Supervisor

    9 months ago

    Durban, South Africa Hilton Full time

    A Food & Drink Supervisor is responsible for supervising operations of Food and Beverage outlets to deliver an excellent Guest and Member experience while working with the team to ensure departmental targets are met. **What will I be doing?** As a Food & Drink Supervisor, you are responsible for supervising operations of Food and Beverage outlets to...

  • Agent-guest Relations sa

    3 days ago

    Durban, South Africa Marriott International, Inc Full time

    **Job Number** 22164713 **Job Category** Rooms & Guest Services Operations **Location** Protea Hotel Fire & Ice! Durban Umhlanga Ridge, 14 Palm Boulevard, Durban, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Supply guests with directions and information...

  • Front Office Guest Service Agent

    8 months ago

    Durban, South Africa Hilton Full time

    A Front Office Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Front Office Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall...

  • Front Office Guest Service Agent

    4 months ago

    Durban, South Africa Hilton Full time

    Front Office Guest Service Agent A Front Office Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Front Office Guest Service Agent within Hilton Garden Inn Umhlanga Arch, you will serve on the Front...

  • Front Office Guest Service Agent

    7 months ago

    Durban, South Africa Hilton Full time

    Front Office Guest Service Agent A Front Office Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Front Office Guest Service Agent, you will serve on the Front Office Team, to provide services for...

  • Guest Experience Supervisor_SA

    2 months ago

    Durban, South Africa Marriott International, Inc Full time

    Additional Information Job Number24187633 Job CategoryRooms & Guest Services Operations LocationProtea Hotel Fire & Ice! Durban Umhlanga Ridge, 14 Palm Boulevard, Umhlanga Ridge, Durban, South Africa, South Africa, 4320 ScheduleFull Time Located Remotely?N Position Type Non-Management POSITION SUMMARY Process all guest check-ins, verifying guest identity,...

  • Front Office Guest Service Agent

    7 months ago

    Durban, South Africa Hilton Full time

    A Front Office Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Front Office Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall...

  • Guest Experience Supervisor

    1 week ago

    Durban, South Africa HotelJobs.co.za Full time

    Large Hospitality **Purpose of the Position** - To Supervise a team of Guest Experience Coordinators **Key Performance Areas** - Ensuring that daily, monthly and annual targets are met. - Monitor and Report on daily stats and performance - Mentor and coach staff daily to ensure maximum efficiency and productivity - Analysing reports and identifying problem...

  • Housekeeping Supervisor

    5 days ago

    Durban, South Africa Marriott International, Inc Full time

    **Job Number** 22178935 **Job Category** Housekeeping & Laundry **Location** Protea Hotel Durban Umhlanga, Protea Mall Corner Lighthouse and Chartwell Drive, Durban, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Entry level management position that...

  • F&b Supervisor

    5 months ago

    Durban, South Africa HotelJobs.co.za Full time

    F&B Supervisor - Prestigious Hotel - Durban **Location**: Durban, KwaZulu-Natal **Salary**: R15,000 per month **Start Date**: ASAP **Synopsis**: A prestigious hotel in Durban is seeking an experienced F&B Supervisor to oversee the daily operations of their Food & Beverage department. This role requires a dynamic and detail-oriented individual who is...

  • Laundry Supervisor Hilton Durban

    1 month ago

    Durban, South Africa Hilton Full time

    Job title : Laundry Supervisor Hilton Durban Job Location : KwaZulu-Natal, Durban Deadline : December 22, 2024 Quick Recommended Links Jobs by Location Job by industries What will I be doing? As a Laundry Supervisor, you are responsible for managing overall daily operations of the Laundry Room to deliver an excellent Guest and Member...