Administrator / Stock Controller
7 months ago
Provide a positive first impression to customers, team members, applicants and guests
Manage messages from clients to entire team, ensuring the calls are returned in a timely fashion.
Provide fast friendly and accurate information to customers/public
Ensure reception area is always tidy and neat for customers
- **Asset Risk Management**:_
Weekly and monthly checks of Tools and Equipment
Booking in/out of special tools and equipment when and where needed
Protect company physical and intellectual property assets and ensure confidentiality is maintained at all times
Follow all company policies and procedures and business principles
Escalate any unresolved problems or issues of importance to Management
Provide administrative support to management when needed
Internal documents are accurate, filed and up to date
Ensure that all deadlines are met within the given timeframe
Keep up to date with better methods to improve your performance and customer service levels
Ensure you are a brand ambassador, up-holding the values of the company at all times, inside and outside of work
Support new team members, making them feel part of the team
Special tools management
Company Clothing, PPE control
Stationary Orders
2 Monthly grocery orders
Adhoc tasks, laminating and binding of manuals, etc.
Visitor reception & coffee/tea for visitors
- **Stock Control Functions**:_
Answering & screening of telephone calls and relaying messages
Ensure that Suppliers are managed properly to ensure a good relationship and help with better cost pricing and prioritized stock deliveries
Ensure that all stock received is correctly and timeously captured on QuickBooks/ Eworks Manager
Ensure all Stock Returns and Warranty claims are done accurately and in an appropriate manner and Credit Note is received within 2 weeks
Ensure that all stock received is checked accurately and stored in the correct safe area
Ensure that all stock areas are kept neat and tidy
Ensure that all stock to be dispatched the next day is ready with paperwork before close of business the previous day
Ensure that the Pricelist is always up to date (Updated Monthly) and sent to all the relevant team members.
Conduct accurate stock takes and ensure that the stock QTY’s are kept accurate between stock takes
- **KPI’s **_
Fresh friendly and professional experience for walk in and telephonic customers
Accurate and timely, answering and transferring of calls
All deadlines are met
All administrative tasks are completed at the high standard
All internal and external communications are completed at a high standard
Minimum stock levels are managed at all times
All Faulty & Warranty items tracked and managed accurately with minimum turn-around time (3 days). Warranty ETA sheet accurately completed and sent daily
- **Stock is managed properly & effectively**:_
Vehicle stock, Daily stock used by teams, daily stock prep for next day done (Where possible). All book-outs done the day before
Pricelist is always up to date and all item costs are reviewed and updated monthly (With R/$ fluctuations)
All reports are completed accurately and sent as per request timeline
All deadlines are met.
**Qualifications**:
Matric
Diploma / Certificate Secretarial will be adv
Secretarial experience (3 - 4 years working experience as a secretary)
Highly Computer Literacy - MS Office Suite (Word, Excel and PowerPoint) & QuickBooks
Own transport essential.
**Skills**:
Fully bilingual (Afrikaans and English) with good communication and interpersonal skills (public relations)
Telephone Etiquette
Office Administration skills
Solid written and verbal communication skills
Customer service attitude
Self-motivated and results driven
Professional personal presentation
Ability to multi-task
Ability to work under pressure
Must be someone who is bubbly, humorous and pleasant
**Job Types**: Full-time, Permanent
**Salary**: R10,000.00 - R12,000.00 per month
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