IT Support Administrator
2 weeks ago
Our client, a property market Leader in South Africa, are currently looking for an IT Support Administrator who can start as soon as possible, or immediately at their offices in Stellenbosch.
**Job Purpose**:
This position will report to the IT Manager and work closely with Desktop & Server Engineers
**Requirements**:
Grade 12
3 Years + Industry Experience
Strong administration skills
Experience working with customers and technicians
Previous experience working with ticketing systems
Own transport
**Duties include, but are not limited to**:
Assist with telephonic IT support
Creating tickets for walk-in and call-in requests
Assign tickets to support agents
Escalate incidents & priority support
Help enforce policies and procedures
Setup & assist with Video conferences and boardroom equipment
Monitor, remind & assist IT support agents to follow up on calls
Log support calls with suppliers and follow up
Source quotes
Place and follow up on orders
Ensuring orders and approvals are collated
Stock control & ensuring remotely delivered stock is captured
Issue and collect IT assets from users
Setup and manage meetings
Manage courier delivery and collections
Create and post information & training material on internal media groups
Arrange resource bookings and pool vehicles
Various admin duties including: Capturing, reporting, document & record management
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