Remedy Support Consultant L1

2 weeks ago

Cape Town, South Africa Sabenza IT Full time

Remedy Support Consultant - L1 IT Support - IT

Cape Town - Western Cape - South Africa

Join our dynamic team as a Remedy Support Consultant, where innovation meets impact At the forefront of global strategy, our Consulting company in Cape Town invites you to pioneer change and shape industries.

Elevate your career with unparalleled opportunities and be part of a transformative journey. Dare to redefine boundaries and unleash your potential with us today

ConsultingExcellence #CareerElevation
- 4 years experience in a Support Role
- Basic UNIX and Database SQL Skills
- Experience in operating and maintaining BMC Remedy suite of products (ITSM, ARS, CMDB, SRM, SmartIT, Smart Reporting, etc.)
- End user support triage and escalation.
- System Health check (e.g. backups, server health, integration reporting)
- End user support triage and escalation.
- simple user requests (e.g. over the shoulder support, FAQs)
- ARMS request processing (e.g. User onboarding)
- System personalisation (e.g. search filters)
- Respond to end user queries (e.g. access level queries, reporting, user-level incidents)
- Respond system event alerts, log faults (e.g. System performance incidents)
- Usability checks (e.g. system responsiveness)
- Create problem records (e.g. for repeat incidents)
- Data Quality checks (e.g. foundation data validation)
- Integration reporting (e.g. ticket status alignment)
- Conduct runbook automations (e.g. automated process restarts, invoke workflows)
- Software license compliance
- Sox control (Remedy user attestation reports)
- Incident comms (all severities, business hours)

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