Digital Analyst Salesforce

3 weeks ago

Sandton, South Africa Absa Bank Limited Full time

Bring your possibility to life Define your career with us
- With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary

Join the CIB Salesforce team as a Digital Analyst. The Digital Analyst takes responsibility for formulating requirements and driving delivery for Salesforce across Absa presence African countries. This is achieved through close collaboration with Stakeholders, Design and Colleagues in order to co-create solutions. Close collaboration with Colleagues, Product Teams, Design Teams, Tech and Operational Teams will be required to co
- create solutions. This role will be responsible for ensuring delivery throughout the business development lifecycle in accordance Scaled Agile methodology and will be the key interlock between Business and Technology.

**Job Description**:
Key Accountabilities
- Identify, analyse and define documentation of Business requirements in relevant Technical delivery framework (Epics, features and user stories with Acceptance Criteria)
- Table requirements at quarterly Program Planning Increments
- Define stakeholder engagement model, including communication internally or externally. Ensure clear understanding of expectations and appropriately manage these together with the agreed objectives. Engage stakeholders to build ongoing support, mutual understanding and common commitment of objectives to be achieved.
- Manage engagement with Design and technology to ensure wireframes and User stories are aligned.
- Formulate Commercialisation Plan for each deliverable.
- Engage with TOM Team to deliver end-to-end processes for each project.
- Create and actively manage Commercialisation risk log for each project.
- Evaluate As-Is and To-Be Resource Planning with Operations team
- Produce User Manuals and Process & Procedures
- Drive approval from NAPA or Brand Team where applicable
- Produce reporting for various stakeholders to keep them informed of progress and status of the projects/deliverables
- Provide consolidated benefits reporting and analysis on projects
- Coordinate or assist in the production of the Portfolio’s monthly status reports (all projects and small enhancements)

Education and Experience Required
- NQF Level 7 / B Degree
- Three years experience in the financial services industry, preferably in Digital Integrated Channels environments
- Salesforce Certified Administrator
- Business Analyst Certification
- Project Manager Professional (PMP), Prince2, PMBOK or equivalent NQF level 5 or above certification
- Three years project management experience

Education

Bachelor's Degrees and Advanced Diplomas: Physical, Mathematical, Computer and Life Sciences (required)
- Absa Bank Limited reserves the right not to make an appointment to the post as advertised_

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