Restaurant Manager

Restaurant Manager required for established Country Club in the Cresta, Randburg Area.

**Job Knowledge, Core Competencies and Expectations**
- Food and beverage cost controls and operating procedures.
- Understand Menu designs and costings
- Understand bar operations.
- Understand Point-of-sales systems.
- Strong interpersonal and organizational skills.
- Polished, professional appearance and presentation.
- Manage stress and time.
- Build a team, train, and maintain the team
- Effective communication through all department levels and throughout club.
- Knowledge of and ability to perform required role during emergency situations.
- Adhere to the companies & the departments’ rules & regulations regarding your dress code & personal hygiene
- Abide by all policies and procedures of the club.
- Must have the drive to find and fix any errors
- Need to have a good working knowledge of the inventory system

**Job Tasks/Duties**

**Staff Management**:

- Recruit, hire, train, and supervise the restaurant staff, including servers, hosts/hostesses, bartenders, and kitchen staff.
- Schedule shifts and manage employee work hours to ensure adequate coverage and efficient operation.
- Provide ongoing training and coaching to the staff to maintain high standards of service and ensure their professional development.
- Set performance expectations, conduct regular performance evaluations, and address any performance issues or conflicts that arise.
- Create a positive and motivated work environment to boost employee morale and retention.
- Ensure that correct procedures are followed with regards to member accounts and the “ringing-up” of all drinks.
- To ensure that fair discipline is maintained.
- To ensure that all staff follows the standard operating procedures.
- To ensure that all staff are treated fairly and with commonly accepted courtesy.

**Customer Service**:

- Ensure exceptional customer service is provided by the entire staff.
- Address customer inquiries, concerns, and complaints in a timely and professional manner.
- Maintain a welcoming atmosphere and ensure that customers have an enjoyable dining experience.
- Monitor service quality and take necessary actions to maintain high standards.
- Ensure that all mystery guest results are communicated to staff and training implemented where needed

**Operations Management**:

- Oversee day-to-day operations, including opening and closing procedures, ensuring cleanliness, and enforcing health and safety regulations.
- Manage inventory, order supplies, and maintain appropriate stock levels to meet customer demand.
- Monitor and control food and beverage costs, analyse financial data, and make adjustments to maximize profitability.
- Collaborate with the kitchen staff to develop and update menus, ensuring a variety of appealing options for customers.
- Implement and enforce restaurant policies, procedures, and operational standards.
- Take control of the Back of House areas of the club and ensure that it is always maintained
- To ensure that all maintenance problems are timeously reported and followed up.
- To ensure that handovers are done before taking time off or ending a shift.
- To ensure that regular on-the-job training is carried out so that subordinate staff perform their duties correctly.
- To assist with all functions and operations in the F & B department if needed.
- To be responsible for all standard stock items, all equipment, and to ensure that the equipment is used for the purpose for which it was designed.
- Ensure that par levels are maintained in all outlets

**Financial Management**:

- Develop and manage the restaurant's budget, including revenue projections, cost controls, and expense monitoring.
- Monitor sales and profitability, identify trends, and implement strategies to achieve financial targets.
- Conduct regular financial analysis and reporting to the senior management
- Implement cost-saving measures without compromising quality and customer satisfaction.
- Ensure that we are always buying the best quality at the best price possible

**Marketing and Promotion**:

- Collaborate with the marketing team to develop and execute marketing strategies to attract and retain customers.
- Plan and oversee promotional activities and special events.
- Monitor market trends, analyse competition, and recommend adjustments to stay competitive.
- Utilize online platforms, social media, and review sites to maintain a positive online presence.

**Compliance and Regulations**:

- Ensure compliance with local regulations related to food safety, sanitation, health, and alcohol service.
- Stay updated on industry trends, changes in regulations, and best practices.
- Maintain proper record-keeping, documentation, and reporting as required by law.

**Physical Demands and Work Environment**
- Required to stand for long periods and walk, climb stairs, balance, stoop, kneel, crouch, bend, stretch and twist or reach.
- Continuous repetitive motions.
- Work in