Intermediate Salesforce Administrator

3 weeks ago

Cape Town, South Africa Pro Personnel Full time

Western Cape, CPT - CBD We are looking for a Intermediate Salesforce Administrator to join us in driving significance together at our Cape Town office. Primary Duties and Responsibilities:
A Salesforce administrator’s role is to design, configure, test and analyse Salesforce solutions. This includes researching, designing, documenting, modifying and supporting new and/or existing Salesforce cloud platform instances. The administrator will also analyse and amend configuration or scripting errors in a timely and accurate fashion so as to provide status reports where required.

**Required Qualifications**:
Diploma/Degree in the field of BCom Informatics or Computer Science or Information Technology.

Salesforce Administrator Certification is required.

Advanced Salesforce Administrator Certification will be advantageous.

**Experience and Knowledge**:
2-4 year related work experience as a Salesforce Administrator.

Working technical knowledge of the Salesforce platform and scripting languages, including JavaScript, Salesforce Apex, Salesforce Object Query Language, Salesforce Analytics Query Language.

Hands on experience working in integrated development environments.

Hands-on troubleshooting experience.

Knowledge of applicable data privacy practices and laws.

Strong understanding of database structures, theories, principles and practices.

Experience with data processing flowcharting techniques.

Understanding of the software development life cycle.

Familiarity with Agile software development frameworks.

Experience in the design, development, and implementation of software solutions, systems, or products.

**Key Responsibilities**:
Ensure that Salesforce components meets business requirements and fulfils user requirements.

Identify and resolve system issues.

Assist other developers, analysts, and designers in conceptualising and configuring Salesforce instances.

Assist in the preparation and documentation of solution requirements and specifications.

Research and document best practice designs / configurations.

Collaborate with Head of Disciplines to contribute to templates and ways of work for service offerings.

Conduct research on emerging software products, languages, and standards in support of current/future project efforts.

Recommend, schedule, and perform data structure or configuration improvements.

Run and monitor performance tests on new and existing Salesforce instances for the purposes of correcting errors, isolating areas for improvement, and general fault-finding.

Administer critical analysis of test results and deliver solutions to problem areas.

Generate statistics and prepare and write reports for management and/or team members on the status of the administration process.

Assist in the development and maintenance of user manuals and guidelines.

Install or configure Salesforce products for end users as required.

Liaise with other administrators, architects, and platform consultants to assist in resolving problems.

Prepare and deliver activity reports.

**Competencies**:
**Critical Thinking**: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

**Active Learning**: Understanding the implications of new information for both current and future problem-solving and decision-making.

**Systems Analysis**: Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.

**Complex Problem Solving**: Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

**Inductive Reasoning**: The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

**Technical Literacy**: Possess a high level of technical literacy, which helps them determine how a software solution fits into an organization’s current structure and assists in the development of specifications and requirements.

**Analytical Assessment**: A high level of analysis to examine current systems and determine overall project needs and scope.

**For more information please contact**: Welma Helberg Nel

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