Technical Assistant

2 weeks ago

Cape Town, South Africa EM Full time

**Purpose of role**:
The Technical Assistant will provide technical services to stakeholders including salespeople and customers regarding low voltage switchgear, energy management and industrial automation products and the basket of products within EM. They interact directly with customers and sales staff escalating queries to specialists as appropriate. Provide largely in-branch services, accompany field service and support engineers in the field.

**Main responsibilities**:

- Assist the sales and customers as required
- Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
- Document all pertinent end user identification information, including name, contact information, and nature of problems requiring extended technical support services
- Test suggested support fixes to ensure the problem has been adequately resolved
- Ensure, support and specification review with sales staff is provided.
- Ensure an accurate technical analysis, calculation and review of customers requirements at all times.
- Front line testing of RMA items to ensure faults are found and items are processed quickly escalate if necessary to relevant technician.
- Ensure that a professional image to EM customers and suppliers are portrayed at all times, maintaining the highest ethical standards of conduct.
- Participate in self & customer training programs as and when required.
- Adhere to Occupational Health and Safety Regulations and recommendations at all times.
Identify and learn appropriate software and hardware used and supported by the organization

**Essential requirements**:

- Matric
- Technical diploma or degree in Electrical or related field
- 2+ years relevant experience
- Drivers license

**Beneficial requirements**:

- Strong interpersonal skills
- Excellent Verbal and Written Skills
- Problem Analysis and Solving
- Able to work independently

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