Assistant Resident Manager
5 months ago
A Game Reserve with Timeshare is looking for an experienced Assistant Resident Manager to join the team
Proven track record of successfully managing timeshare operations and delivering exceptional guest experiences.
- Strong leadership skills, with the ability to inspire and motivate a team towards achieving common goals.
- Excellent communication, interpersonal, and problem-solving skills.
- Sound knowledge of hotel or lodge financials, revenue management, and budgeting.
- Proficient in industry-specific software and systems.
- Hospitality diploma or bachelor’s degree in hospitality management or a related field.
- Provide strategic direction and vision for the Resort, aligning it with company objectives.
- Oversee daily operations, including front office, housekeeping, food and beverage, Safari, Entertainment, and maintenance.
- Develop and implement effective strategies to optimize revenue generation, occupancy rates, and overall profitability.
- Foster a positive work environment and lead a diverse team, providing guidance, coaching, and performance feedback.
- Ensure compliance with company policies, industry regulations, and health and safety standards.
- Build and maintain strong relationships with guests, suppliers, and business partners to enhance the Timeshare’s reputation and drive customer loyalty.
- Monitor guest feedback and take proactive measures to address any issues, ensuring a seamless and delightful experience for all guests.
- Analyze financial reports, control costs, and prepare budgets to achieve financial targets.
MINIMUM EXPERIENCE & SYSTEM REQUIREMENTS
- Minimum of 5 years of experience as Assistant General Manager or Resident Manager, with at least 5 years in a leadership role in Front Office.
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