German Customer Service Agent

3 weeks ago


Johannesburg, South Africa Believe Resourcing Full time

**Our Client**:
Our client provides specialized and bespoke business services, including receivables management, payment processing and customer services, through scalable and flexible low-cost operations.

**What They Can Offer You**:

- Salary between R15 000 and R20 000 depending on experience
- Performance-based Incentives

**Job Objectives**
- De-escalate situations involving dissatisfied customers, offering patient assistance and support
- Call clients and customers to inform them about the company’s new products, services, and policies
- Guide callers through troubleshooting, navigating the company site or using the products or services
- Review customer or client accounts, providing updates and information about billing, shipping, warranties, and other account items
- Collaborate with other call centre professionals to improve customer service
- Well versed in complaints management

**Education and Experience Requirements**
- Gr11 or Matric
- Must exposure to the UK/USA/Australian market
- Computer Literacy

**Job Knowledge and Skills Required**
- Knowledge on the related systems
- Team Player
- Communication Skills (written & verbal)
- Analytical Skills
- Strong diligence & ability to multi-task

**Essential Competencies**
- Delivering Results
- Meeting Customer Expectations
- Knowledge on systems, policies, and procedures
- Communication Skills (written & spoken)
- Problem solving Skills
- Bilingual: German and English
- German Level C1 or C2 (Written and Verbal)


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