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German Customer Service Advisor
1 week ago
Our client is looking for bilingual individuals who can speak fluently, read, and write German and English to service their clients worldwide. Their highly engaged environment displays the passion to create a great place for our people to work, and it is teamwork that drives their success.
**Essential Functions**:
De-escalate situations involving dissatisfied customers, offering patient assistance and support
Call clients and customers to inform them about the company’s new products, services, and policies
Guide callers through troubleshooting, navigating the company site or using the products or services
Review customer or client accounts, providing updates and information about billing, shipping, warranties, and other account items
Collaborate with other call centre professionals to improve customer service
Well versed in complaints management
Education and Experience Requirements
Grade 11 or Matric
Must be exposure to the UK/USA/Australian market
Computer Literacy
**Job Knowledge and Skills Required**:
Knowledge on the related systems
Team Player
Communication Skills (Written and Verbal bilingual English and German)
Analytical Skills
Strong diligence and ability to multitask
B2 German Proficiency Level
**Salary**: Between R15,000 and R20,000
**Location**: Johannesburg, Gauteng
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