German Customer Service Advisor

1 week ago


Johannesburg, South Africa Surgo HR & Training Full time

Our client is looking for bilingual individuals who can speak fluently, read, and write German and English to service their clients worldwide. Their highly engaged environment displays the passion to create a great place for our people to work, and it is teamwork that drives their success.

**Essential Functions**:
De-escalate situations involving dissatisfied customers, offering patient assistance and support

Call clients and customers to inform them about the company’s new products, services, and policies

Guide callers through troubleshooting, navigating the company site or using the products or services

Review customer or client accounts, providing updates and information about billing, shipping, warranties, and other account items

Collaborate with other call centre professionals to improve customer service

Well versed in complaints management

Education and Experience Requirements

Grade 11 or Matric

Must be exposure to the UK/USA/Australian market

Computer Literacy

**Job Knowledge and Skills Required**:
Knowledge on the related systems

Team Player

Communication Skills (Written and Verbal bilingual English and German)

Analytical Skills

Strong diligence and ability to multitask

B2 German Proficiency Level

**Salary**: Between R15,000 and R20,000

**Location**: Johannesburg, Gauteng



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