Receptionist

4 weeks ago

Pretoria, South Africa World Bank Group Full time

**Job #**:

- req22811**Organization**:

- World Bank**Sector**:

- Administration/Office Support**Grade**:

- GA**Term Duration**:

- 3 years 0 months**Recruitment Type**:

- Local Recruitment**Location**:

- Pretoria,South Africa**Required Language(s)**:

- English**Preferred Language(s)**:
**Closing Date**:

- 7/4/2023 (MM/DD/YYYY) at 11:59pm UTC**Description**

The Receptionist will be under supervision of the Resource Management Officer (RMO) who is responsible for technical and professional development and performance evaluation of the Receptionist. The Receptionist is an integral part of the Pretoria Country Office Administration team and incumbent is responsible for:
Duties and Responsibilities (includes but not limited to):

- Work on multiple concurrent tasks with constant interruption with focus and attention to detail.
- Handle emergency situations in a calm, efficient and prompt manner with discretion and diplomacy.
- Performs basic office functions such as welcoming visitors, guide and provide appropriate information, sort and distribute incoming mails, answer telephones, assist in maintaining unit files in WBDocs, photocopying, assist with coordination of transport, manage office stationery and serve as point of contact for receiving pouch and courier by registering incoming mails, following up outgoing mails etc.
- Maintain/update regularly a data base of CO Contact list and a CO Directory list, including ministries, UN agencies, hospitals, hotels, embassies etc., and arrange for its distribution at regular intervals.
- Backs-up other team members in routine office functions, as required and especially WBDocs.
- Manage the office access system for visitors and meetings.
- In consultation with the Front Office, provide general Bank information and respond to routine inquiries or complaints from clients and members of the public as directed by management.
- Coordinate with the Hospitality team in insuring the office board rooms are prepared ahead of the meeting.
- Manage the board room schedule and advise teams on availability.

**Selection Criteria**
- Project and task management - Attention to detail and ability to organize own work and complete assigned tasks within agreed timelines; and seeks guidance in organizing non - routine tasks.
- Flexibility and adaptability - Demonstrates ability and willingness to learn.
- Client Orientation - Demonstrates positive attitude towards clients and able to maintain relationships.
- Drive for Results - Takes personal ownership/accountability to meet deadlines and achieve set goals.
- Teamwork (Collaboration) and Inclusion - Collaborates with other team members and contributes productively to the team's work and output, demonstrating respect for different points of view.
- Knowledge, Learning and Communication - Demonstrates tact and judgment, good listening and communication skills. Exhibits interest in learning and enhancing own abilities and sharing knowledge.
- Possess at least high school diploma, degree in administration, secretariat, business administration with 3 years of experience, preferably in a similar position or combination of both education and experience.
- Demonstrate strong interpersonal skills and commitment to work in a team - oriented, in a multi-disciplinary setting within a matrix management and ability to interact professionally at all levels.
- Sound organizational skills and ability to prioritize and deliver assignments as required, and ability to work under pressure and to meet tight deadlines.
- Demonstrated organizational skills - resourcefulness, manage time and confidential information.
- Ability to pass relevant Bank Group tests as required.
- Good command of English language (verbal and written) with experience in development as advantage.
- Excellent phone etiquette ensuring calls and messages are routed timely manner to the proper source.
- Good computer literacy.

World Bank Group Core Competencies
- The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities._
- We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability._
- Learn more about working at the _World Bank_ and _IFC_, including our values and inspiring stories._

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