Dc General Manager

5 months ago

Durban, South Africa takealot.com Full time

The incumbent will manage the overall risk and compliance, including Safety, Health and Environment (SHE) of the Takealot Operations division, in the pursuit of a zero loss culture in the Group, with innovation and value add.

We are a young, dynamic, hyper growth company looking for smart, creative, hardworking people with integrity to join us. We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won't be bored as long as you are prepared for a challenge and want to build something great.

**This position reports to**:Head of Operations

**Standard working hours**:Monday to Friday 08:00 - 17:00, however overtime may be required during peak periods and promotions

**Purpose of position**:Responsible for managing and directing all operation activities within the distribution center, covering above 50,000 square meters and employing over 500 staff members. A leader of change, providing overall leadership and management in operational areas such as: Operational efficiency, continuous improvement, driving performance and optimally satisfying customer orders.

**Your responsibilities will include**:

- Overall management and coordination of all DC activities (inbound, outbound, returns, inventory management, Risk and facility management)
- Drive operational efficiency and excellence
- Implement operational best practices
- Provide staff leadership and direction
- Ensuring DC adheres to company policy and administer practices in fair and equitable manner.
- Managing budget and controlling expenses.
- Recommending policies and programs, which guide the organization in maintaining and improving its competitive position and the profitability of the operation.
- Ensures appropriate staffing levels by effectively forecasting resources needed to meet service, financial and operational requirements.
- Develops annual operating budgets in support of the company's financial goals and responsible for P&L management. Complete cost justification and determine ROI.
- Controls cost through process improvement initiatives, productivity of personnel, efficient utilization of space and protection of stored materials. Ensures protection and accuracy of inventory by adhering to all inventory control processes and procedures.
- Demonstrate the ability to understand and meet the needs of customers; both internal and external.
- Communicate and articulate to staff what the vision for the organization looks like and communicating clear strategies to move toward that vision.
- Provide team members with opportunities to develop new skills, carry out challenging assignments, and accept new responsibilities while ensuring a talent base necessary to meet organizational needs.
- Sets / clarifies requirements and expectations for DC Managers.
- Measures performance, provides feedback, and hold DC Managers accountable for their performance and the performance of their departments.
- Takes proactive steps to ensure that best practices are shared across all departments & shifts.
- Works closely with support functions (HR, Finance, IT and Supply Chain) to build and secure support and resources for projects and initiatives.
- Identify opportunities to reduce logistics cost and improve operations
- Budget and expense control
- Ability to build and maintain a strong team
- Demonstrate an ability to assess the impact of short-term decisions on the longer term business goals.
- Supervise and motivate a large staff of managers, employees and temporary workers.
- Ensure that customer's service expectations are met, including achieving all service levels metrics and quality performance goals
- Generate, cultivate and communicate ideas for continual improvement of processes and activities across all areas of the DC operation.
- Prepare various reports and analyses as required.
- Research and reconcile forecasted financial results with posted General Ledger results as part of the Month end reconciliation.
- Foster a strong culture of teamwork and high staff engagement
- building a best-in-class safety operating environment and high quality.

**Key Performance Indicators & Conduct requirements**:

- Meet budgeted commitments
- Customer lates
- Departmental SLA and TAT
- Productivity targets
- Unit economics
- Zendesk tickets

**Personal attributes**:

- Strong operational person
- Strong systems affinity
- Ability to work on details / exception management
- Team player
- Ability to engage with various levels in the company
- Driven on results, ambitious and go getter
- Numerate and financial mind

**Competencies**:

- Very strong operational mind set
- Self starter
- Problem solver, ability to think fast
- Strong negotiation skills
- Tactical thinking and management skills
- Deep understanding of operations
- Responds quickly to changing situations and works well under pressure while maintaining individual team effectiveness.
- High degree of organizing a

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