Member Support Assistant: Confirmation of Insurance

4 weeks ago


Centurion, South Africa iMasFinance Co-operative (Ltd) Full time

**Job Purpose**:
Provide effective and efficient administrative functions in the membership support department.

**Job Outputs**:

- Engagement with members on Insurance confirmation.
- Ensuring replacement policies are in place.
- Capturing of insurance details on the Credit Ease system.
- Outbound calls to members to confirm insurance cover.
- Outstanding short term insurance demand letters.
- Perform document control.
- Day-today handling of inbound queries related to cancelation of insurance cover.
- Ensure all up to date documents are linked on the Credit Ease system.
- Request refunds where replacement policies are submitted.
- Act as first line support to all inbound calls related to insurance confirmation.
- Liaise direct with insurance companies on insurance confirmations.
- Handover of vehicle contracts with no insurance to the Legal team.
- Handover of vehicle contracts where the asset has been written off with no insurance cover or repudiated claims to the collections team.
- Data management related to insurance cover to mitigate iMasFinance risk.
- Accurate updating of insurance information as and when received.
- Recovering and collecting overdue Outstanding Debt Cover premiums from members of the Co-Operative.
- Maintain internal and external relationships including members, insurance companies, colleagues and management.
- Complete Individual Development Plan.
- Attend learning and development courses.
- Participate in peer and team learning initiatives.

**Qualifications**:
Grade 12 with Mathematics and/or Accounting.

**Experience**:
1 years’ call centre experience (inbound and/or outbound) in a collections environment advantageous.

**Knowledge and Skills**:

- NCA and Relevant Legislative knowledge, Financial Acumen.
- Integrity, Dignity, Teamwork, Accountability and Ownership, Innovation and Professionalism.
- Attention to detail.



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