Senior Manager: Cvp
4 months ago
Bring your possibility to life Define your career with us
- With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary
To develop tactical strategy and delivery plans, formulate associated practice/s and to ensure operational implementation and adoption i.t.o. product development methodology and delivery objectives.
**Job Description**:
Commercial management:
- Accountable for managing the commercial performance (P&L) of the product across the product lifecycle in support of the business's high-level financial ambitions and Balance Sheet shape
Product Management:
- Delivers a compelling and insights led Product Proposition offering that aligns to and enables the business and customer strategies
Product Infrastructure:
- Accountable for the entire end-to-end infrastructure (People, Process and Technology) on which the product runs to support the target customer experience whilst ensuring that the product remains commercially viable
Generate Insights: Market, Competition, Customer, Product Research
- Formulate strategic proposition roadmap & operationalisation
- Proposition conceptualization & design to deliver integrated value offers to clients
- Stakeholder engagement and management / collaboration to create, monitor and enhance CVP
- Frontline / banker support and engagement as CVP SME and champion
- ECM strategy design/execution including client engagement framework
- Campaign design & execution to enable production objectives, in line with customer needs
- Service experience excellence outcomes monitoring and improvement
- Client complaints monitoring and resolution in line with SLAs
- Client segmentation, retention & migration management in collaboration with relevant stakeholders
- SLA/OLA definition, tracking and management to deliver on CVP promise
- Marketing collateral, procedure documents etc. and alignment with Brand
- Governance custodianship including approvals of key CVP changes
- Determine requirements for the BoW to enable proposition
- Stakeholder alignment across Tech, Digital, Enablement, Change, Product, Pricing environments etc.
- Banker & Customer Journey reviews and enhancements, in line with CVP promise, through process reviews and impact
Education
Bachelor's Degrees and Advanced Diplomas: Business, Commerce and Management Studies (required)
- Absa Bank Limited reserves the right not to make an appointment to the post as advertised_
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