Senior Manager: Customer Value Management

2 weeks ago

Sandton, South Africa Blue Label Telecoms Full time

**About Company**

BluNova is a subsidiary of Blue Label Telecoms responsible for drawing value from its large heterogeneous corpus of data originating from multiple companies within the Blue Label group. With this data, we identify opportunities in the market and develop sustainable solutions to exploit these opportunities. We leverage scalable cloud technologies to deploy our solutions, with a strong emphasis on automation. Most of our data analysis is performed in a distributed spark environment, where we have leg room to spin up large clusters exceeding thousands of cores and terabytes of RAM when needed.

**Job Purpose**

**Responsibilities**

**Develop a Customer Value Proposition**
- Develop and improve the Cell C CVP
- Ensure customer engagement and satisfaction align the objective of Cell C towards the needs of the customer
- Develop efficient processes and procedures to embed a customer-centric experience
- Develop proactive mechanisms to continuously access and resolve CVP shortfalls
- Design the CPM footprint together with solutions
- Develop and implement a full customer development program as an aid to retention
- Identify opportunities to improve the customer value proposition and customer experience, as well as building solutions
- Research customer insights, industry trends and competitors
- Build relationships with other functional areas within the business to foster collaborative and efficient solution designs
- Keep abreast with global trends to ensure Cell C is in line with best practice principles

**Campaign Management**
- Develop campaigns as required across multiple channels
- Manage campaigns from conception through to ROI - final analysis
- Analyze, understand and act on the customer behaviour across all entertainment platforms
- Ensure all campaigns are developed with clear measurable objectives, to drive the evaluation of campaign performance (measuring conversion rates and campaign ROI) with the aim of continuously increasing campaign effectiveness
- Review campaign performance analyses
- Create final reports for dissemination to stakeholders and recommendations on the outcome of the campaign

**Project Management**
- Manage basic aspects of the data management system with guidance from senior colleagues
- Including being responsible for developing or operating basic elements of the data management systems to deliver prescribed outcomes

**Customer Development Program focuses on ARPU**
- Analyse data on an ongoing basis to identify cross-sell opportunities
- Define and present proposals to increase ARPU and stimulate revenue
- Implementation of campaigns to increase ARPU and stimulate revenue
- Track and measure success and the resultant increase in revenues of Up-Sell and cross-sell campaigns
- Manage active base and analyse behaviours to ensure segmented/targeted campaigns are designed to engage customers and bring them out of early dormancy and prevent attrition of active base

**Analysis and Research**
- Coordinate with BI (Business Intelligence) to identify revenue opportunities and customer trends
- Conduct ongoing research for best practices in customer/product behaviour and share them with counterparts in other business units
- Conduct deskbound research to identify trends, threats and opportunities to stimulate revenue growth
- Track competitor activities daily and execute campaigns that match or are more competitive to ensure prevention of share of wallet movement due to Multi-SIM base on Cell C
- Work closely with the Product Managers to ensure that competitor promotions are analysed and that Cell C base that is prone to promotions are protected and campaigned to prevent attrition

**Retention Strategy & Execution**
- Prepare and coordinate the completion of various data and analytics reports

**Skills**
- Delivers beyond expectations
- Empowers teams to perform
- Motivates others to work with self
- Mobilizes others to initiate change

**Education**
- Matric
- Undergraduate degree

**Experience**
- Over 3 years to 6 years of Experience

**Additional Information**

**Budget and Cost Control**
- Monitor the CVM Budget and propose budget spending to improve programs
- Provide input into the yearly budget required for CVM
- Motivate addition costs as per project implementation
- Perform any other related duties as requested by Management

  • Senior Manager: Customer Value Management

    2 weeks ago

    Sandton, South Africa Blue Label Telecoms Full time

    About CompanyBluNova is a subsidiary of Blue Label Telecoms responsible for drawing value from its large heterogeneous corpus of data originating from multiple companies within the Blue Label group. With this data, we identify opportunities in the market and develop sustainable solutions to exploit these opportunities. We leverage scalable cloud technologies...

  • Specialist Customer Value Management

    3 weeks ago

    Sandton, South Africa Absa Bank Limited Full time

    Bring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary To...

  • Senior Technical Manager

    4 weeks ago

    Sandton, South Africa Raid Risk Management Full time

    As a Security Senior Installer/Technician specializing in Closed-Circuit Television (CCTV), Networks and Alarm Systems, your primary responsibility is to ensure the efficient installation, maintenance, and troubleshooting of security systems for residential and commercial clients. You will play a crucial role in safeguarding properties and assets by...

  • Marketing Manager

    4 weeks ago

    Sandton, South Africa Discovery Ltd. Full time

    **Business Unit**:Marketing**Function**:Marketing Management**Date**:18 Aug 2023- Discovery - Marketing Senior Marketing Manager - Vitality - **About Discovery** - Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and...

  • Senior Manager: Customer Experience

    4 weeks ago

    Sandton, South Africa Absa Bank Limited Full time

    Empowering Africa’s tomorrow, together one story at a time. - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job...

  • Head: High Value Coverage

    1 week ago

    Sandton, South Africa Absa Bank Limited Full time

    Bring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary To...

  • Customer Experience Specialist

    4 weeks ago

    Sandton, South Africa Discovery Ltd. Full time

    **Business Unit**:Discovery Health**Function**:Customer Experience**Date**:13-Apr-2023- Discovery - Health- Customer Experience Specialist (Senior)**About Discovery** - Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose,...

  • Senior Technical Manager

    2 weeks ago

    Sandton, South Africa Raid Risk Management Full time

    As a Security Senior Installer/Technician specializing in Closed-Circuit Television (CCTV), Networks and Alarm Systems, your primary responsibility is to ensure the efficient installation, maintenance, and troubleshooting of security systems for residential and commercial clients. You will play a crucial role in safeguarding properties and assets by...

  • Senior Manager: Customer Experience

    2 weeks ago

    Sandton, South Africa Absa Bank Limited Full time

    Empowering Africa's tomorrow, together one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job SummaryJob...

  • Head: High Value Coverage

    2 weeks ago

    Sandton, South Africa Absa Bank Limited Full time

    Bring your possibility to life Define your career with us With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job SummaryTo lead the...

  • Senior Manager: Customer Collections

    2 weeks ago

    Sandton, South Africa Blue Label Telecoms Full time

    About CompanyCEC is focused on device financing as well as operational management of the Cell C post postpaid customer base. We work with a variety of internal and external partners and service providers to deliver these services. We pride ourselves on being customer-focused, innovative and agile, and teamwork is a critical component of our philosophy and...

  • Manager High Value Credit Origination

    2 weeks ago

    Sandton, South Africa Absa Bank Limited Full time

    Bring your possibility to life Define your career with us With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job SummaryThe purpose...

  • Customer Success Manager

    2 weeks ago

    Sandton, South Africa IBM Full time

    IntroductionAs a Customer Success Manager - Account Specialist, your mission is to collaboratively lead the way for the deployment and adoption of IBM's solutions within large, complex accounts. Highly organized, with a natural flare for spotting growth opportunities, you'll identify and secure projects, whilst orchestrating the necessary resources for their...

  • Senior Manager: Product Development

    3 weeks ago

    Sandton, South Africa Mass Staffing Projects Full time

    **Job Information** - Location- Recruitment Agency / Vacancy in Sandton- Salary- Market Related- Job Type- Permanent- Education- FELLOW (ASSA)- Experience- 5+ Years strategic experience- Reference- SnrProdMan-AP- - finance.jobs(at)staffingprojects.co.za- Fax- 0865728847We are currently working with a dynamic, fast-paced organization known for their...

  • Technical Manager

    4 weeks ago

    Sandton, South Africa Bidvest Facilities Management Full time

    ROLE PURPOSE To implement an effective maintenance system within customer facilities and ensure SLA delivery. **MAIN OUTPUTS** - Drive timeous execution of effective maintenance strategies i.e. planned, preventative, corrective and emergency maintenance - Identify maintenance risks on Client’s property and equipment towards evaluation and resolution -...

  • Senior Project Manager

    3 weeks ago

    Sandton, South Africa iOCO Full time

    JOBNUMBER **iOCO02946** - CONTRACT TYPE **Permanent** - CONTRACT TYPE: **Hybrid** **The Role**: We are seeking a seasoned and results-driven **Senior Project Manager** to lead our project management team. As a Senior Project Manager, you will be responsible for overseeing the planning, execution, and delivery of strategic projects, ensuring they are...

  • Senior Manager: Product Development

    2 weeks ago

    Sandton, South Africa Mass Staffing Projects Full time

    Job Information Location Recruitment Agency / Vacancy in Sandton Salary Market Related Job Type Permanent Education FELLOW (ASSA) Experience 5+ Years strategic experience Reference SnrProdMan-AP Fax We are currently working with a dynamic, fastpaced organization known for their exceptional culture.They are actively seeking Senior Manager: Product...

  • Product Owner: Low Value Payments

    1 week ago

    Sandton, South Africa Absa Bank Limited Full time

    Empowering Africa’s tomorrow, together one story at a time. - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary We...

  • Procurement Manager

    4 weeks ago

    Sandton, South Africa Discovery Ltd. Full time

    **Business Unit**:Discovery Central Services**Function**:Procurement**Date**:20-Jan-2023**Senior Procurement Manager** **About Discovery** - Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align...

  • Senior Infrastructure Project Manager

    4 weeks ago

    Sandton, South Africa Dimension Data Full time

    FunctieomschrijvingAre you looking for an opportunity where you make a real impact? Do you want to work with a team of highly motivated, talented individuals who are passionate about what they do? Are you interested in working from home every other week or in the office during weekdays? We believe this Senior Infrastructure Project Manager was created for...