Pre-sales Server Specialist

3 weeks ago

Cape Town, South Africa Rectron Full time

Maintain and grow the Rectron client base by assisting the Enterprise Server Specialist through the promoting and selling of Rectron’s Enterprise server range, H3C, and Aten. Promote building breadth and reaching revenue targets in the D-Link networking brand. By assisting the sales team and enterprise specialist(s) with solutions and engaging with the client, also when required, to supply a working demo server model. Having strong technical and troubleshooting skills. Oversee when and where possible all server builds, guide and assist the assembly team and ensure our level of service is the best in the region. Assist regions where possible.

**Outputs and Responsibilities**
Identifying new markets, and business opportunities, grow and service existing customers
Identify client’s markets and design a sales strategy to fit each client's requirements
Maintaining and developing relationships with existing customers
Making accurate, rapid cost calculations, and providing customers with quotations
Gather market and customer information and provide feedback on future buying trends

**Representation**
Represent Rectron at trade exhibitions, events, and demonstrations
Assisting and advising all sales and technical staff of product developments and special promotions
The above applies to RCT, H3C, ATen, D-Link, Intel and Lenovo server

**Relationships**
Maintain relationships with but not limited to B2B Business Development Manager, Enterprise Sever Specialist, Sales Staff
Provide clients with necessary product technical support and maintain the relationship between the client and the service division
Follow-up with work in progress to ensure customer satisfaction and prompt delivery of goods

**Take steps to ensure**
Messages are being responded to when not available
Handles queries, issues, complaints, and requests
Completes necessary administration i.e. faxed quotes and orders by keeping records
Attending all relevant product training programs, writing tests and examinations as required, and sharing pertinent information to all parties concerned
Escalate problematic issues to the Server specialist timeously, B2B manager, sales manager as well as service managers
Informing the sales and technical teams of new content uploaded on the intranet where relevant
Assist with other job-related duties as and when required
General admin and upkeep of the server dealer base
Having weekly or bi-monthly meetings with the B2B server team (Internal and Regional)

**Staff Management**
Assist in seeing that the objective for the server team is achieved (measure and assess the performance of the group team quarterly). Add in quality feedback where possible
Lead, motivate, develop and direct the assembly team, making sure that they are adequately equipped to perform their job roles and responsibilities
Develop a server team strategy along with the server specialist to further improve customer satisfaction and experience
Implement development programs that increase awareness of all products with the server specialist

**Education/Qualification, Skills and Experience**
Education/Qualification
Matric, A+, Server CompTIA, Networking Essentials, relevant internal training

**Skills and Competencies**
Detailed understanding of turnover and profitability, sales cycle, aged stock, and key products
Strong technical and business acumen
A high level of communication skills, both written and oral
A high level of interpersonal skills
Leadership skills
Ability to plan and delegate assignments
Strong presentational skills
Thorough knowledge of the vision, mission and strategy development of Rectron
Networking skills
Ability to think beyond the immediate perceived requirement of the customer
Problem-solving, lateral and strategic thinking
Decision making

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