Operations Administrator
3 weeks ago
The main purpose of the job is to support, maintain and service all relationships, the Dealer network as well as the various sales channels through the effective, efficient capture and on-going administration activities. The administration of all the vehicle’s life cycle events, from the start of new business proposals through to underwriting documentation and approval. Administration of the current book of business ensuring all aspects such as quotes, reassessments, documentation, etc are actioned. Delivering highly responsive quick decisions and satisfactorily resolving customer / dealer queries.
**KEY PERFORMANCE AREAS**:
- Processing of proposals
- Activating contracts
- Providing reassessment proposals
- Ensuring all risk items for the contract are being checked and addressed where necessary
- Ensuring end of term processes are addressed.
- Exercise a customer focus in the provision of service and sales support to the dealers / corporate customers in South Africa
- Responsibility for the self-management of performance against published service standards in terms of response times and other commitments
- Assisting generally with any queries generated by the Dealer network as well as customers
- Dealing with day-to-day telephone queries from Dealer staff as well as other areas of the business
- Providing end of term details and calculating such
- Any other appropriate duties as required by line Manager.
**QUALIFICATIONS AND EXPERIENCE**:
- NQF Level 5 (Minimum 240 credits on level 8 framework) qualification in Administration or similar
- Minimum - 3-4 years’ experience within the Leasing Industry is key
- Computer Literate (Word and Excel)
- Experience in administrative functions within the leasing industry is essential
- People management experience
- Experience in client relationships & customer interaction
- FML experience is essential
- Knowledge of our Business Practice
- Knowledge of Industry Trends
**COMPETENCIES**:
- Task focused with a methodical approach to work
- Ability to display consistency and assertiveness in decision making.
- Flexibility and ability to adapt to environmental and circumstantial change
- Accuracy in completion of work
- Proactive in identifying opportunities that will assist the departments in combating fraud
- Team worker whilst being able to manage an independent workload
- Ability to work under own initiative without direction in a pressured environment
- Logical thinker with the ability to develop and communicate their ideas.
- Well-developed interpersonal skills.
- Ability to work with a diverse mix of departments, and understanding the requirements for each department delivering a customer focused approach.
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