Training Manager

5 days ago

Pretoria, South Africa University of Pretoria Full time

**UP Professional and Support**:
DEPARTMENT OF INFORMATION TECHNOLOGY SERVICES

TRAINING MANAGER (IT)

PEROMNES POST LEVEL 8- The University of Pretoria's commitment to quality makes us one of the top research Universities in the country and gives us a competitive advantage in international science and technology development._

JOB PURPOSE:
To oversee the provisioning of IT training to build the capabilities of the University staff to best use the provided ICT services and solutions, more so, ensure that ITS’ learning and development activities support current and future IT systems and services. The incumbent is responsible for overseeing the designing, delivering, and improving of training and related courseware, and managing the staff in their section.

RESPONSIBILITIES:

- Operational training management:

- Refine and optimise the annual ITS training plan;
- Design, develop, and deliver training programmes and individual classes; and present instructor-led and online training sessions;
- Develop and deliver new courses for new and existing ITS solution, including all course materials, exercises, and skills evaluations;
- Review training materials and documentation and keep them up to date;
- Create and communicate training schedules in consultation with Management;
- Establish and maintain a database to track training participants’ status and results;
- Create and administer training event feedback mechanisms. Analyse results, make recommendations for training improvement, and integrate changes in curriculum and/or courses;
- Communicate software problems and issues to software development and support teams;
- Make recommendations for service improvement plans, and ensure actions are followed through to completion in a timely manner;
- Assist the Deputy Director: IT Strategic Support and Client Service to advance the University’s strategic objectives through IT initiatives and operational activities;
- People management:

- Effectively manage staff to delivering IT training service to users;
- Ensure that individual performance measures/agreements are in place;
- Coach and mentor staff to achieve agreed performance target,s and develop a training and skills development plan for staff;
- Conduct performance reviews with staff as per the Performance Management Policy;
- Engage in regular team meetings with staff;
- Communication and teamwork:

- Be an ambassador for IT, working across the business to provide communication on IT matters and build relationships with other teams to ensure dialogue between departments;
- Build and maintain strong and productive relationship with stakeholders;
- Collaborate with the HR and other training departments on training matters;
- Communicate to senior ITS management about discrepancies in the current training standard offered and the user needs.;
- Advise end users on any identified training gaps, and play an active role in relevant ITS projects;
- Training planning:

- Coordinate ITS staff training, including determining needs and objectives, obtaining quotes, obtaining, approval and procuring the training;
- Create, administer, analyse, and report on end user needs assessments and skills assessments;
- Develop and coordinate an overall training curriculum for end users of all levels;
- Assess, recommend, and purchase courseware packages (as and when needed), and support development of appropriate courseware tools;
- Participate in identification and recruitment of instructors and external course providers for specialised training needs;
- Conduct research into computer-based training products and services in support of development and purchasing efforts;
- Provide asset management for the IT Training Section, in consultation with the Finance Department;
- Information security management and governance:

- Co-operate in compilation, testing and execution of the information governance and disaster recovery controls;
- Collaborate in the cyber security awareness activities of ITS;
- Establish and maintain a compliant environment through the conformance to legislation and UP rules;
- Ensure compliance with health and safety policies and procedures to maintain a safe workplace.

MINIMUM REQUIREMENTS:

- Relevant Bachelor’s degree/BTech Degree/NQF level 7 qualification;
- Three years’ experience in:

- Staff development;
- IT training;
- Adult learning principles, methodologies, and course design techniques;
- Managing staff.;
- Train the Trainer certificate;
- Microsoft Office certification;
- ITIL certification;
- A valid drivers’ licence.

REQUIRED COMPETENCIES (SKILLS, KNOWLEDGE AND BEHAVIOURAL ATTRIBUTES):

- Knowledge of:

- The various administrative tasks that are associated with training and development;
- Trends in ICT;
- How adults acquire and use knowledge, skills and attitudes. Understanding the individual differences in learning;
- Policy drafting;
- Training need analysis;
- Technical competencies:

- Writing skills;
- Presentation skills;
- Kno

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